Legal Administrative Assistant - Houston, TX (Remote)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Family Summary:

Staff Counsel Support is responsible for managing Insurance Defense and Tort Litigation / Disputes work and related issues/matters

Job Summary:

This position provides administrative support for the Client Legal Services’ attorneys in an office under limited supervision.  Enters and manages data, including pleadings, motions and all trial, arbitration and mediation letters; calendars and files related events in case management systems.  Confirms related events/ activities, closes, maintains and archives files. Monitors and routes internal/external client inquiries. 

Value of Working at Client Legal Services:

• Provide great service to our clients and policy holders in their time of need to make a difference
• Opportunities to learn, grow, receive mentoring, and excel

 

Key Responsibilities:

• Handle calls in a timely manner and ability to initiate oral and written responses to routine inquiries
• Handles some ambiguous situations and confidential information
• Ability to work in a fast-paced environment
• Ability to train others across team boundaries on various work group functions
• Ability to complete minor investigations & solve problems related to specific tasks
• Handle multiple demands on an on-going basis including familiar situations, sensitive information and some high level contact
• Monitors and maintains compliance with Team Connect (Litigation Management System)

Knowledge/Skills/Abilities/Experience

• High School Diploma/GED required
• 2-5+ years of experience in a litigation setting or prior insurance defense experience preferred
• Intermediate to advanced communication skills including the ability to maintain a courteous and professional demeanor with clients, customers and with fellow employees handle calls in a timely manner and ability to initiate oral and written responses to routine inquiries
• Intermediate to advanced knowledge of software applications including Microsoft Outlook, Word and Excel, Internet, and other web-based applications
• Ability to complete professional, error free documents utilizing good grammar, spelling and format skills, including accurate preparation of legal pleadings, agreement letters, memoranda, reports outlines, schedules and client communications
• Ability to prioritize work and organize own time
• Ability to file in Federal Court and Texas eservice system
• Knowledge of work group functions and processes beyond team boundaries
• Regular, predictable attendance is an essential function of this job.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $36,000.00-$57,750.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robus