Description

Summary: The Account Manager role builds strong relationships with dealers, distributors and/or manufacturers by providing outstanding customer service and support. The Account Manager analyzes dealer accounts and works closely with manufacturers and distributors to support growth, avoid delinquencies and ensure compliance to HNB- Inventory Finance (IF) policies and requirements.  The Account Manager manages accounts that require more focus and coordination with the manufacturer and HNB-IF Credit, Finance, and Sales teams. The Account Manager provides ongoing maintenance to existing dealers and supports boarding activities for new dealers as required. The role serves as an excellent opportunity to build a career in either Portfolio Management, Credit, or Sales functions within the dynamic inventory finance industry.

Duties & Responsibilities:

• Credit Line Optimization:  Responsible for maintaining the credit needs of a dealer or distributor, which includes identifying, recommending, submitting, and processing credit line increases; managing order requests and credit over-lines within assigned authorities and processing dealer requests related to credit line carve outs and additional product lines.
• Account Maintenance:  As the primary point of contact for the dealer, will field dealer inquires, process exception reviews related to credit enhancements, business structural changes, dealer location changes, the follow up of financial statements, subordination and inter-creditor agreement and other credit file conditions.  In addition, will process interest waivers, charge-offs, and prepare any needed communication such as default, acceleration and termination letters to ensure that the dealer’s account is maintained in compliance with HNB-IF policy and procures.  May manage dealer repossessions as supervised by Portfolio Manager.
• Processing:  Will work with the processing team in Finance to ensure that the dealer’s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly. The Account Manager will communicate with the dealer to clear any funds held in suspense, process early pay discounts, and communicate requested plan changes, inquiries and corrections via HNB-IF’s proprietary account management systems.  The Account Manager will also process dealer trade in requests and refinances, and third party payoffs using similar systems tools.
• Account Monitoring & Reporting: The Account Manager will leverage the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations.  The Account Manager will prepare problem loan reports and work closely with Credit and Sales to manage stressed accounts.
• Communication and Coordination:  As the primary point of contact with the dealer, the Account Manager will champion the communication of the dealer's needs, issues and concerns to the appropriate manufacturer contacts, HNB-IF Sales, Finance, Credit, and Compliance teams as appropriate.
• Boarding:  The Account Manager will support boarding processes for new dealer applications when required.  Activities will include contacting assigned dealers for application submission, processing the application, following the application through underwriting and compliance, and preparing and sending loan documents.  The Account Manager will remain the primary contact for the dealer and follow through the entire process until the account is activated to ensure that HNB-IF boarding goals are achieved.
• Special Projects/Travel:  Opportunity to engage in process improvement projects at the discretion of Portfolio Manager.  Attendance at trade shows and visits to dealers, distributors, or manufacturers may be required. Performs other duties as assigned.

Basic Qualifications:

• Bachelor’s degree or additional 5+ years education and/or related work experience.
• 5+ years' experience in customer service.
• 2+ years’ experience in collections or credit analysis.

Preferred Qualifications:

• Bachelor's Degree in accounting, finance, business, or economics.
• 1 year of experience in customer service, collections, or credit roles within inventory finance strongly preferred.
• Financial statement analysis experience.
• Strong verbal and written co