Director, Site Reliability Engineering (Hybrid/Flexible)

The Director of Site Reliability Engineering (SRE) will provide strategic leadership and technical direction for the reliability, scalability, and performance of our mission‑critical systems and services. This role combines deep SRE expertise with strong engineering leadership, driving organizational transformation toward reliability-first principles. The ideal candidate brings a strong software engineering foundation, a passion for automation, and a proven ability to lead and develop high‑performing teams.

The Director will partner with engineering, product, operations, and business stakeholders to design, deliver, and operate resilient, high‑availability systems that support our customers and business objectives at scale.

Responsibilities

• Provide strategic direction for the organization-wide adoption, evolution, and maturity of SRE principles, cultivating a culture centered on reliability, efficiency, and continuous improvement.

• Develop and oversee automation strategies, tools, and frameworks that improve system reliability, reduce operational toil, and enhance team productivity.

• Architect and evolve robust observability, monitoring, and alerting systems to ensure availability, performance, and real‑time operational insight.

• Lead and govern high‑severity incident response practices—ensuring rapid triage, thorough root cause analysis, and follow‑through on corrective and preventative actions.

• Analyze reliability, performance, and capacity metrics to drive proactive optimization and long‑term system resilience.

• Partner with engineering, product, and operations teams to embed SRE practices throughout the development lifecycle and influence architectural decisions for reliability.

• Build, mentor, and develop a high‑performing SRE organization, fostering technical excellence, career growth, and a strong culture of knowledge sharing.

• Oversee capacity planning, scalability assessments, and future‑state demand forecasting across critical systems.

• Establish and maintain comprehensive documentation of SRE processes, standards, frameworks, and best practices.

Key Decision Rights

• Define the technical strategy and roadmap for SRE, including automation, reliability frameworks, tooling, monitoring, and operational best practices.

• Serve as final decision-maker during major incidents, including prioritization of remediation and long‑term reliability actions.

• Allocate resources, manage staffing decisions, and oversee budget planning for SRE initiatives.

• Establish, approve, and enforce service level objectives (SLOs), error budgets, and performance standards for systems and services.

• Drive process and operational improvements that enhance system reliability and organizational efficiency.

• Evaluate, select, and govern the adoption of third‑party tools and platforms related to observability, incident response, reliability testing, and automation.

• Define and approve training, development programs, and readiness standards for the SRE organization.

Required Leadership & Interpersonal Skills

• Ability to define a clear reliability vision and inspire teams and stakeholders toward long‑term reliability goals.

• Demonstrated sound judgment and calm decision‑making under pressure, particularly during high‑severity incidents.

• Strong people leadership skills, with experience coaching, mentoring, and developing engineering talent.

• Strategic planning skills with a track record of aligning technical direction with organizational objectives.

• Excellent communication skills; able to translate complex technical issues into clear, actionable insights for executive and non‑technical audiences.

• Highly collaborative, with the ability to work effectively across engineering, product, operations, and business functions.

• Skilled at navigating conflict and fostering healthy team dynamics.

• Proactive problem solver who identifies risks and drives innovative solutions.

• Strong sense of accountability for team outcomes, reliability standards, and operational excellence.

Required Skills and Competencies

• Expertise with observability