Customer Service Administrator

Overview

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

 

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Job Description

Allied Universal® is hiring a Service Administrator. The Service Administrator works to deliver consistent end-to-end operational excellence for assigned applications and business processes. The Service Administrator is a key liaison for the field service teams, assisting with training, service analysis, and process improvement initiatives. The Service Administrator is crucial in delivering exceptional service by balancing service initiatives with operational efficiency. The Service Administrator may expect to travel 25% of their time as needed. This position will be in-office, located at our Dallas Headquarters.

 

RESPONSIBILITIES:

• Provide strategic support to the Senior Director of National Field Service in overseeing day-to-day service operations, ensuring alignment with national field service objectives and AUTS company goals
• Lead the evaluation of regional and branch-level performance metrics, identifying trends and providing high-level operational support as needed
• Serve as key liaison for field service teams, offering support in training, development, and operational execution across multiple markets
• Foster strategic partnership and collaboration with field leadership, shared services, and corporate stakeholders to drive Innovation and service quality aimed at enhancing the customer service experience at Allied Universal Technology Services
• Oversee the collection and analysis of field service metrics and Key Performance Indicators (KPIs), delivering data-driven results
• Execute special projects and initiatives assigned, contributing to the overall growth of national field service

QUALIFICATIONS (MUST HAVE):

• Minimum of one (1) year of experience in service coordination, dispatch, or customer support in the security or related industry
• Minimum of three (3) years of experience working in an operational environment with strong customer service, field service operations
• Excellent organizational and analytical skills
• Excellent oral and written communication skills
• Ability to create, document, and assist in implementing scalable field service processes and workflows
• Critical thinking and problem-solving skills
• Ability to meet deadlines and work in a fast-paced environment with minimal direction
• Must possess one of the following:
• Bachelor’s degree in Business, Management, Communications or related to Administration
• Associate’s degree in Business, Management. or Communications with a minimum of three (3) years of experience in the security industry or related field
• High school diploma or equivalent with a minimum of five (5) years of experience in the security industry or related field
• Current driver’s license if operating a company-owned, customer-owned, or personal vehicle for business activities
• Experience with ServiceNow, SAP by Design, or similar service management platforms
• Intermediate to advanced knowledge of Microsoft Suite (Outlook, Excel, PowerPoint, and Teams)
• Knowledge of electronic security systems, access control, or alarm monitoring

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Technical certifications in the security industry or a related field include Security Now (ITIL), Google Workspace, CAPM, PMP, Lean Six Sigma, ServiceNow Admin, and Salesforce
• Ability to speak, read, and write in multiple languages (e.g., Spanish, French, etc.)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, dis