Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote)

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. 

The work shift will be: Monday- Friday 10:30AM -7:00PM CST (Weekends Off)

Benefits & Perks: 

•Paid on-the-job training and mentoring
•Work-from-home opportunities (equipment provided)
•No weekend shifts
•Paid time off
•Medical, dental, vision, and prescription benefits eligibility on day one of employment 
•401(k) program with a company match
•Short-term and long-term disability
•Life insurance
•Appliance discount program
•Tuition reimbursement
•Gym membership reimbursement
•Career growth opportunities

Position

Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote)

Location

USA, Memphis, TNUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD

How You'll Create Possibilities

As a Bilingual Inbound Customer Service Agent - Bodewell (remote) with ASI/GE Appliances, you will provide direct support to GE Appliances Owners (in English and Spanish) with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• We offer a base rate of $15.75/hour+ incentives based on your quality scores - paid weekly. 

• 9-week full-time training: Monday to Friday, 10:30 AM to 7:00 PM (CST) Weekends Off. Commitment to all training days is mandatory; no absences are permitted during this period.

• Post-training schedule: Monday to Friday, 10:30 AM to 7:00 PM (CST) Weekends Off.

After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

• Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
• Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, such as directed
• Other duties as assigned

What You'll Bring to Our Team

• One-year relevant working experience in a customer service or sales environment

• Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues

• Requires ability to research, analyze data and make sound decisions relating to escalated