Manager, Product Management (API)

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

We are looking for a Manager, Product Management to lead our ShipStation API product line. This is a hybrid role that blends hands-on product leadership with people management. You’ll drive major initiatives like API Shipping Analytics and Strategic Integrations, while directly managing a team of PMs across the US and UK. If you’re passionate about APIs, developer experience, and helping businesses streamline shipping through powerful platform capabilities, this is your opportunity to have a meaningful impact.

This position is hybrid (3 days per week in office) and is located in Austin, Texas.

List Travel Requirements: Up to 10% travel required.

About the team

The ShipStation API team is focused on building powerful, flexible APIs that enable businesses to integrate shipping seamlessly into their workflows. We support everything from SMBs building in-house tools to large platforms and 3PLs with complex fulfillment needs. We’re a cross-functional team that partners closely with engineering, sales, marketing, and support to drive product outcomes and developer success.

What will you be doing?

• Serve as player-coach: leading key product initiatives while managing and growing a team of PMs
• Take end-to-end ownership of the ShipStation API product line, including roadmap, prioritization, and execution
• Drive high-impact projects like API Shipping Analytics and Strategic Integrations that power connections with key partners and platforms
• Collaborate across teams to align on API-first strategy, customer experience, and business goals
• Elevate team performance by providing coaching, feedback, and structured product practices
• Partner with VP of Product to evolve our API portfolio and scale the team’s impact
• Represent the product team in internal and external forums, including executive updates and customer conversations

What are we looking for?

• 5+ years of product management experience, including 1–2 years in a formal people management role
• Strong understanding of APIs, developer tools, or platform products
• Proven ability to lead complex initiatives with cross-functional stakeholders
• Experience managing a roadmap across multiple product domains or services
• Excellent communicator who brings clarity and inspiration to teams
• Comfortable switching between strategic planning and tactical execution
• Empathy for both technical and non-technical users of APIs

What will make you stand out?

• Prior experience as a developer or deep familiarity with developer workflows
• Experience scaling an API platform or managing external developer ecosystems
• Ability to align API roadmap to business objectives like monetization, retention, or platform extensibility
• Track record of building products that improve observability, analytics, or developer experience
• Experience leading distributed teams across time zones

The Tech

While you won’t need to write production code, you should be comfortable with API structures, reading documentation, and partnering closely with engineers on technical topics. Our tech stack includes REST APIs and internal tools to manage API lifecycle and usage. Proficiency in SQL and Business Intelligence tools like Looker.

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual