Business Analyst, Operations Strategy & Change Management

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The WBD Global Content Operations (GCO) runs worldwide post-production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to delivers for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity. We operate post-production across US, Latam and Europe, and the content supply chain for over 3000 content platforms, 600 channels, 18 of our own streaming platforms and theaters across the world in over 200 territories and localizing content in over 68 languages. We are looking for a hybrid Business Analyst to support our Operations Strategy and Change team within Global Content Operations (GCO). The role will be responsible for supporting business, operations and technology analysis across the portfolio of GCO services and capabilities, upon which we execute new content launches, support expanding business propositions and keep aligned with our business partners overall strategy and requirements.

In this role you will analyze business processes to identify opportunities for efficiency and optimization, ensuring alignment with the Target Operating Model and strategic transformation goals across multiple Content Operations Centers of Excellence (COE) and Lines of Business (LOB). Your role will also involve collaborating with stakeholders to gather, document, and analyze business requirements, providing clear, data-driven solutions that meet operational and strategic needs, as well as supporting change management activities across the Transformation portfolio. This role requires strong skills in business process improvement, data analysis, and stakeholder engagement, and a proactive approach to continuous improvement and operational success. It is pivotal in helping our teams adapt to change while ensuring seamless operational performance across projects.

Your Role Accountabilities...

• Business Process Analysis: Analyze existing business processes to identify areas for optimization and efficiency improvements. This includes Gap Analysis: Perform Gap analysis to identify discrepancies between the current state and the desired target state of business processes, systems, or capabilities. Recommend solutions to bridge gaps, such as process enhancements, technology capabilities, and/or resource allocation, helping the organization move towards its strategic goals. Data Analysis: Use data-driven insights to measure progress, identify trends, and support continuous improvement initiatives across the organization.

• Change Impact Assessment: Collaborate with Strategy & Projects teams to assess the impact and scale of transformation on processes, teams, and stakeholders. Also, the potential risks and challenges. Evaluate the capabilities and resources needed for implementation, such as training, communication, or technology. Readiness Assessment: Assess user readiness for upcoming changes and help ensure a smooth transition during UAT and implementation phases.

• Stakeholder Engagement & Change Management: Gather business requirements from stakeholders and translate them into actionable solutions that support both operational and strategic objectives. Conduct process analysis and mapping sessions with stakeholders to gather business requirements and identify improvement opportunities. Support stakeholders through operational change, recommending and driving solutions to challenges posed by transformation initiatives.

• Documentation: Create and maintain documentation, including process flows, requirements specifications, assessments and training materials, to ensure smooth knowledge transfer and the successful implementation of change initiatives.

• User Acceptance Testing (UAT) Support: Work closely with technology partners to develop and validate UAT test cases that align with business needs. Ensure UAT schedules, outcomes, and feedback are c