Quereinstieg Kundenservice: Customer Service Mitarbeiter (m/w/d) Softwaresupport im Gesundheitswesen
mynevaAbout the role
- Target-oriented processing of customer inquiries for a defined customer base
- Direct communication with existing customers to solve problems
- Collaboration with the Product Management, Development and Consulting teams in the area of product development Reporting ticket information to the Team Lead to identify optimization potential
- Maintaining the internal customer management systems and knowledge databases
You have completed commercial training (e.g. as an office administrator or similar)
Advantageous: You have already gained relevant professional experience in social care institutions, e.g. as an administrative employee or as a care professional, and are familiar with billing procedures
Experience in telephone-based customer support
Ideally, you have experience working with software products (e.g. from the healthcare sector such as Swing, heimbas, etc.) or you have a general affinity for IT and the motivation to familiarize yourself with a software solution
You are characterized by a friendly, open, and reliable manner
You possess excellent communication skills
Business-fluent German skills, both spoken and written
- A responsible task with meaning: We build software to digitize the social care sector and thus enable our customers to focus on a better life for their clients by giving them more time for
care & support - A hybrid working model with attractive office working hours and no shift or weekend work
- Exciting, challenging tasks in a dynamic, future-oriented environment
- A culture of appreciation and a harmonious working atmosphere in a growing, international
company with opportunities to get involved - A creative working environment, flat hierarchies and short decision-making processes
- Attractive remuneration models, a permanent employment contract and an employer
contribution to your company pension scheme - Access to corporate benefits, JobRad leasing and other mobility offers such as a fully
financed Germany ticket - Opportunity to familiarize yourself with the product through training courses and user days,
as well as free Babbel access to improve your English skills
If this sounds like you, we look forward to receiving your detailed application documents, including your salary expectations and earliest possible starting date via our online application form!
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