Senior UX Researcher

Geico is looking for a highly skilled and experienced Senior UX Researcher. As a Researcher, you will play a critical role in shaping the user experience of our products and services through insightful research and data-driven insights. 

This role will be supporting our Acquire team. This associate will focus on

simplifying shopping by attracting the right customer through an integrated marketplace, guiding customers to the right offerings.

This position is a hybrid role, and it is required to be on-site 5 days a month at one of the following locations: 

*Chevy Chase MD, San Francisco CA, Atlanta GA, Chicago IL, Austin TX, Seattle WA, New York NY, Indianapolis IN*

Job Responsibilities: 

• Collaborate with cross-functional teams, including product managers, designers, and engineers, to develop a comprehensive research strategy aligned with business goals. Identify research opportunities, prioritize initiatives, and create roadmaps for executing research studies.  

• Oversee and participate in all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting. Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, and competitive analysis, to gain deep insights into user needs and behaviors.  

• Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions. Communicate research findings to stakeholders in a clear and compelling manner through reports, presentations, and interactive workshops.  

• Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles. Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle.  

• Stay up to date with the latest research methodologies, tools, and industry trends. Continuously evaluate and improve research practices, ensuring the team is equipped with the right resources and techniques to deliver impactful results.  

• Collaborate with Product Operations and other stakeholders to develop and manage the research budget effectively. Optimize resource allocation to ensure research activities are conducted efficiently and within allocated budgets.  

Basic Qualifications:  

• 3+ years of experience in user experience research 

• 3+ years of experience in both qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.  

Preferred Qualifications   

• Bachelor's Degree or equivalent years of experience in research   

• Strong expertise in both qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.  

• Proficient in data analysis and visualization tools, such as PowerBI, or Tableau.  

• Solid understanding of user-centered design principles and methodologies.  

• Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences.  

• Demonstrated ability to influence cross-functional teams and drive user-centric design decisions.  

Benefits:

At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO’s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:

• Premier Medical, Dental, and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Profit Sharing Plan
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Paid Training, Licensures, and Certificates
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender,