Community Manager

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays
  

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger. 

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for the management of properties serving formerly homeless and very low-income disabled individuals with multiple barriers to housing stability. Ensures that housing services are offered in a fair, respectful, trauma informed, and culturally proficient manner consistent with Catholic Charities mission. Providing leadership and direction to associates at assigned property. Ensuring all support corporate mission and understanding roles in achieving established goals. Remain in good standing with agencies associated with property regulatory agreements.  Responsible for all phases of property operations, including, but not limited to, the general administration and maintenance of the property; direction and control of all personnel and resources to the end that the property is always maintained in good physical condition with a stabilized fiscal operation, providing excellent customer service to residents.           

 

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

 

Resident Relations:

1. 
   Creates a positive, welcoming, supportive environment for residents, visitors, and property associates.
2. 
   Assists with the development and implementation of resident retention programs and strategies to maintain a 100% occupancy level.
3. 
   Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action.
4. Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.
5. 
   Assure adherence to community policies, implement policy-based sanctions up to and including evictions.
6. 
   Create notices for non-compliance actions for supervisor approval.
7. 
   Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed. Provide oversight of timely renovation of vacant apartments.
8. 
   Utilize maintenance software programs to enter and track work orders and regularly review maintenance reports. Keep all records as required and provide corporate reports.
9. 
   Monitors and documents security events, maintenance issues and problematic visitor and resident behavior.

Staff Relations:

1. 
   Establishes and maintains regular daily office hours, ensuring adequate coverage.
2. 
   Maintain positive communication daily with service staff if applicable on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with OSHS/Housing Social Services/Activities Coordinator, if applicable.
3. 
   Meet regularly with Maintenance staff offering support needed to carry out responsibilities in a competent, professional manner.
4. 
   Conducts health and safety quality control inspections to detect possible violations of housing quality standards and workplace safety/security hazards.

Property Program Duties:

1. 
   Screens, reviews, and approves all applications for submission to cor