Partner Services Operations Specialist - Remote
USAble LifeAbout the role
At USAble Life, we’re committed to making a meaningful difference in the lives of our customers, our communities, and each other. We are a diverse team united by a shared drive to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their unique talents, perspectives, and voices to our culture.
Our dedication to delivering exceptional products is matched by our passion for supporting our people. We believe that making an impact extends beyond our office walls, and our longstanding tradition of community involvement reflects that commitment. We’re proud that our employees consistently embrace and uphold this spirit of service.
Recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii, USAble Life offers opportunities for personal and professional growth, along with avenues for career advancement. Combined with our engaging culture and comprehensive benefits package, we are committed to ensuring our employees feel valued, supported, and inspired.
Check out how we make a meaningful difference in the lives of others!
https://player.vimeo.com/video/518665804
What We Offer You:
- A culture that values employees and celebrates, empowers, and inspires a diverse workforce
- Outstanding and affordable benefits package
- 3.5 weeks of PTO and 11 paid holidays
- 401(k) with up to 6% match; fully vested from day 1
- Remote opportunities with company-provided equipment
- Team-oriented, collaborative group of peers
- Career advancement opportunities
- Tuition Reimbursement
- Employee Assistance Program
- Inclusion Council and Employee Resource Groups
- Recharge Days and Volunteer Time Off
- This is a remote position.
Life Takes You Places! Are you ready to join us?
Pay Transparency: Anticipated pay for new hires is between $56,000 and $60,00. The full pay range for the Partner Services Ops Specialist is $56,000 to $78,900. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.
Before You Apply: Please review these qualifications carefully before applying. This role is best suited for candidates with experience supporting insurance, benefits administration, or operational service functions. Candidates without experience researching and resolving benefit, enrollment, billing, or service-related issues may be less competitive for this role.
- 1+ year of experience in insurance, benefits administration, customer service, operations, or partner support
- Experience researching and resolving operational or service-related inquiries
- Ability to interpret benefit, eligibility, enrollment, billing, or claims information
- Proficiency with Microsoft Office 365 (Excel, Word, Outlook)
Partner Services Operations Specialist Overview
The Partner Services Operations Specialist provides professional operational support for Partner service operations across ancillary product lines through research, analysis, issue resolution, and cross-functional coordination. This role is responsible for researching and resolving Salesforce inquiries, access-to-care issues, subrogation requests, benefit summary requests, and other operational needs. The position supports operational benefit work and activities, data coordination, transmittal updates, benefit grid maintenance, reporting, documentation, issue tracking, and cross-functional follow-through to ensure accurate, timely, and audit-ready Partner service support.
Essential Duties:
- Evaluate and coordinate resolution of Partner service inquiries received through Salesforce, shared support mailboxes, and other service channels; analyze request details, interpret available information, determine appropriate next steps within established procedures, document actions taken, provide timely updates, and ensure cases are tracked through resolution in accordance with departmental procedures and service level expectations
- Analyze, research
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