Assistant Front of House Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Check out a day in the life of Front of House team member here

The pay rate or range for this position is: $70,000 to 75,000 per year

 

Job Summary

The Assistant Front of House Manager is responsible for managing the Front of House operation, while serving as an ambassador for superior customer service. You will be responsible for oversight of a Front of House team that consists of up to 6 direct reports, operating in a low volume corporate kitchen.

As a part of the management team, you will inspect dining room serving stations and tables for cleanliness and neatness, while maintaining operational effectiveness. You will spend approximately 25% of your time assisting with the day-to-day work such as restocking supplies, setting tables, bussing tables, and expediting food levels at all food stations. You will collaborate with the entire culinary team to ensure successful openings of new cafés and concepts. The Assistant Front of House Manager will report to the Senior Front of House Manager.

This job includes tending to front areas of your café, providing customer service to all Clients and guests and supporting the kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off.

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The pay rate or range for this position is: $70,000 to $75,000 per year

Job Description

Benefits/Perks: 

• No Weekends 

• Monday to Friday; 11 AM - 8 PM 

• Snacks and meals provided during shifts 

• Medical, Dental, and Vision Insurance 

• 12 paid holidays 

• 401K with match 

• Vacation and Sick days 

Essential Functions (*) 

• Manages FOH staff, including scheduling, performance, and work assignments while providing constructive feedback. 

• Coordinates/ Assigns activities of FOH personnel to ensure the highest level of service is being provided in a timely and courteous manner. 

• Provides ongoing training and professional development of staff members. Communicates with FOH Operations Manager. 

• Evaluates the quality, care and morale of the staff and strives to improve these areas through solid communication, care with schedule-writing, work group leadership, etc. 

• Sets operational goals and follow-up plans for the work unit. Directs and holds all work unit staff accountable for those goals. 

• Ensures the cleanliness of the Front of the House by maintaining to specified standards, passing Health Department audits with a 90% or better, and training staff on proper sanitation guidelines. Conducts Safety Trainings. Accommodates and special needs of the guests. Inspects dining room service stations for neatness/cleanliness, correct food signs, restocks food and condiment stations while avoiding contamination. 

• Direct team members on daily work assignments. 

• Monitors the number of guests dining in the café to provide accurate cover numbers to chefs. 

• Oversee and manage stock/re-stock utensils, plates, glasses in the service area. Oversee and manage restocking of food and condiment stations while avoiding contamination. 

• Must be knowledgeabl