Retail Vertical Customer Success Executive

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com

Job Description

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

You’ll be working within the Analytics & Insights team, responsible for delighting clients in Hungary, delivering retail measurement insights and analysis for Retailer clients.

Responsibilities

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
• Providing performance overview analysis and business issue analysis
• Continue to broaden knowledge of client business issues and needs, NIQ services and broader industry
• Delivering final reports and presentations, building a story and final recommendations 
• Own  reporting, including report maintenance, business issue analysis and solution integration 
• Build effective relationships with client representatives
• Working closely with the CS Consulting Lead, Operations Team, Reporting Hub and Retail Vertical Sales to transform customer experience
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Owning end-to-end process of in-scope solutions

About you

At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us.

Qualifications

• 3-5 years of experience
• Strong Business English and Hungarian knowledge
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• Strong problem-solving skills 
• An ability to work independently and in a team
• Fluent in spoken and written English.
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc.)

What we offer:

• Work in an international inspiring company
• Very well-equipped offices with free coffee
• Access to learning platforms, mentorship program and educational support to keep developing your skills
• Cafeteria package
• Employee Assistance Program
• Private health insurance
• Participation in discounted e-carsharing program (GreenGo)
• Flexible sport card, free entry to a gym near to Váci office
• An extra day off
• Participation in various regional and global projects as a part of the Employee Experience team

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Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s