Certified Community Health Worker

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Community Health Worker (CHW) will work with patients at OhioHealth who are identified as having non-clinical barriers to engaging in treatment plans and recommendations. The goal of the CHW is to work with the multidisciplinary team to identify barriers to the patient’s health care and coordinate support services and community based resources to address those barriers with the patient. In addition, this position provides individual consultation and follow up based on Social Determinants of Health, patient demographics and lack of resources, and coordinates support for clients.

Responsibilities And Duties:

Direct patient support (60%):
Must have access to reliable transportation
Meet individually with patients (face to face or telephonic) to conduct intake interviews and identify non-clinical barriers
May include home visits or community based visits based on severity of patient risk.
Coordinate support services or community resources for patients and provide basic health promotion education.
Facilitates patients adherence to treatment plans and help access affordableMedication

Develop and track measurable and time bound goals with patient

Maintain HIPPA compliance

Communicate importance of adherence to plan of care (developed by multidisciplinary team)
Convey importance of healthy lifestyle choices (nutrition, exercise, stressmgmt.) and adverse health impacts of smoking, drinking, and drug use


Communication with health care team (20%):
Document interactions with patients and communicate regularly with Care team; Develop and maintain relationships with community resources to ensure Coordination of care for patients
Engage in multidisciplinary care team huddles
Maintain positive relationship between OhioHealth and community resources
Report how patients demeanor may impact treatment (crying, angry, etc)
Document important information ancillary to medical treatment (stressors, children, domestic violence, involvement of partner, etc)
Recognize and report signs of family violence, abuse, neglect, etc.

Administrative tasks (20%):
Maintain accurate and timely patient records.
Serve as community liaison between OhioHealth and local community agencies.
Answers phones/review messages, triages calls to determine needs and appropriate course of action
Makes, facilitates, and tracks appropriate referrals
Recognize differences in client populations and implications for identifyingAppropriate services



As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.  

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Education, Credentials, Licenses: High school diploma or equivalent, Community Health Worker Certification by an approved training program or currently enrolled in a Community Health Worker Certification program.

Specialized Knowledge:  Experience working with under privileged populations in the community.

Kind and Length of Experience: 1-3 years

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

UM Care Coord-South Central Hu