Global Onboarding Program Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Title: Global Onboarding Program Manager
Department: Sales / Sales Enablement
Reports to: Head of Global Initiatives, Sales Enablement
Location: Lisbon, Portugal

Job Overview:

The Global Onboarding Program Manager plays a crucial role in equipping new sales team members with the tools, knowledge, and processes needed to succeed in their roles. The Specialist is responsible for designing, managing, and executing a comprehensive onboarding program that accelerates new hire readiness, improves ramp-up times, and ensures global alignment with the company’s sales strategy.

Key Responsibilities:

• Onboarding Program Development:
• Develop, implement, and continuously improve the sales onboarding program, tailored to specific sales roles (e.g., account executives, business development representatives).
• Ensure onboarding content is up-to-date and aligned with current products, services, sales processes, and company objectives.
• Incorporate sales methodologies (CVI, MEDDPICC) into onboarding curriculum
• Training & Coaching:
• Deliver training sessions on sales tools, CRM usage, product knowledge, sales methodologies, and company best practices.
• Provide one-on-one coaching to new hires to ensure they understand the company’s sales processes and goals.
• Facilitate role-playing exercises, scenario-based learning, and live call shadowing to enhance skill acquisition.
• Cross-Department Collaboration:
• Work closely with sales managers, product teams, product marketing, and sales enablement to ensure new hires are trained on the latest product features and market trends.
• Collaborate with HR to ensure a smooth handoff from recruitment to onboarding.
• Performance Monitoring:
• Track and report on new hire performance, identifying trends in ramp time and areas for improvement.
• Adjust the onboarding program based on feedback from new hires and sales leadership.
• Utilize performance metrics to measure the effectiveness of the onboarding program and identify opportunities for improvement.
• Content Creation:
• Develop and maintain onboarding materials, training documentation, and knowledge bases, ensuring accessibility and relevance.
• Create multimedia training resources (videos, tutorials, presentations) to support self-guided learning.

Qualifications:

• Education & Experience:
• Experience in the cybersecurity space
• Bachelor’s degree in Business, Marketing, Human Resources, or a related field.
• 4+ years of experience in sales enablement, sales training, or a similar role.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and sales tools (e.g., Outreach, SalesLoft, Gong, Chorus).
• Quota carrying experience
• Skills & Competencies:
• Strong communication and presentation skills, with the ability to teach complex information in a clear and engaging manner.
• English fluency
• Excellent interpersonal skills, with the ability to mentor and motivate sales teams.
• Analytical mindset, with the ability to track and report on key performance indicators.
• Ability to create and deliver engaging content for both in-person and virtual training environments.