Jobs and Careers

Head of Customer Training Academy

Washington, United Statesfull_timeVerifiedPosted 23 Oct 2025

💰 $190,000/yr

About the role

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

Job Description:

The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus – Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus – Flexrotor.

Primary Responsibilities:
1. Manage Business Performance of Customer Training Center P&L: 25%

The Head of Training is responsible for the financial and business management of the Customer Training Center, including, but not
limited to:

Recommend and meet P&L financial targets
Operational Plan (OP)
Act as focal point for customer training business planning (OP/CAPEX/SDP etc.)
Propose and execute OP(operational plan) targets, including revenue, profitability, cost control, OPEX, CAPEX, site development/long-term investments.
Develop pricing methodology for onsite and offsite courses
Pricing: Develop market-competitive pricing methodology for onsite and offsite courses based on internal/external labor rates, Flexrotor- owned aircraft costs, and competitive pricing analysis.
Training Asset Optimization: With assets valued in millions of dollars, the Head of Training needs to plan and execute short and long-term asses strategy that meets customer demand while maintaining safe/profitable operations.
Instructor Staff: Provide staffing requirements and ensure right instructor skill set and continuity in training based on current and future market demand. Monitor labor productivity rates and set KPIs to meet group-wide benchmark.

2. Manage Operations of Customer Training Center: 25%

The Head of Training oversees a team responsible for the day-to-day operations of the Flexrotor Training Academy, including
scheduling, billing, and other administrative duties necessary to execute onsite and offsite training.

Daily operations: Ensure customer requests, requirements, and demands are aligned with organization availability to schedule training
Manage and improve the training catalogue, including content and quotation
Promote training offer and engage in regular communication with customers
Run weekly New Student Orientation sessions
Monitor and analyze customer feedback and provide action plan for addressing customer concerns
Monitor Pilot and Technical Instructor productivity and assign training activity
Safety: Encourage safety culture in training practices
Standards / Methods and Tools
Define global training standards and definition of practical tools
Ensure effective deployment of the standards with focus on safety
Ensure implementations of training tools worldwide
People Performance Management: Consolidate and drumbeat performance monitoring; deploy and adjust organization and regional roles and responsibilities; Identify, build expert’s pool and succession planning; share best practices within the training network; ensure team management, engagement, and performance; conduct performance evaluations, recommend salary increases (promotion, merit, and adjustment), transfers, hires, and disciplinary actions (terminations).
Ethics and compliance: Ensure team compliance with company ethics and responsible business policies and lead team by example; promote speak up culture, transparency, and team collaboration

3. Support Regional Sales, Marketing and Commercial Programs: 20%

The Head of Training is the face of the Airbus - Flexrotor Training Academy to the customer, and builds long-term relationships with Flexrotor operators, Service Centers, key stakeholders and Suppliers. They are expected to build
innovative business proposals and new partnership models to assist in new sales, grow services sales and, most importantly, deliver exceptional customer training.