Sr. Director, Fraud Investigations (Compliance)

ADP is hiring a SR. Director, Compliance Design (Fraud Investigations) in our Employee Financial Solutions organization.

 

This role is a pivotal and critical one that would be responsible for operating the business unit fraud strategy in the following key areas: 

• Oversight and review of Fraud processes for the ADP Wisely product sets, including the related dispute processes.
• Interprets laws and government regulations affecting the operation of the organization.
• Provides leadership to function or team responsible for the creation of policies and procedures to ensure organization compliance with regulations and regulatory reporting requirements.
• Investigates and resolves compliance/fraud issues and responds to questions from internal sources and regulatory agencies.

As the Sr. Director, you are driving innovation within the organization and coordinate across business, technology, operations, and compliance to align in generating ideas and change, with the intent of mitigating risks.

                                                 

   Ready to #MakeYourMark? Apply now!

 

WHAT YOU’LL DO: Responsibilities

• Manage a team of ~20 directs with about ~25 indirects.
• Ensure ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements.
• Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
• Escalating operational gaps or compliance concerns management.
• Participate in compliance related training and communication programs, as needed.
• Implement compliance training to associates based on job responsibilities.
• Monitor and evaluate associate performance, including compliance related matters, provide learning or coaching opportunities, and take corrective action, if necessary.
• Provide ongoing strategic direction, planning and management of the fraud program, including ensuring the tools and processes are scalable to meet product needs.  
• Establish roles and responsibilities, standard operating procedures, and measurement criteria for internal as well as internal and external partner/client facing support needs.
• Establish key internal relationships and work with business partners across the enterprise and stakeholders in adopting risk mitigation policies and practices.

TO SUCCEED IN THIS ROLE: Requirements

• This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home). Qualified candidates should have a proven track record of managing teams in a virtual and in-office setting.
• 12+ years' experience in a related management capacity in a high-performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results. In addition, the associate should have a working knowledge of industry-leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting, and Talent Management).
• At least 10+ years of Management experience in matrix management and oversight of a highly professional or organization.
• Proven ability to assess performance, mentor, and counsel associates are essential. Strong leadership and people management skills are required.
• Extensive fraud and risk management experience in fintech/financial services.
• Other supporting experience can include anti-money laundering, trade sanctions, and security,
• Understanding of fraud tactics, rules, and industry tools/technology.
• Requires strong strategic, operations, financial and relationship-building skills.
• Drive a culture of objectivity rooted in data and facts.
• Reporting of KPIs and output/results to executive leaders
• Cross functional collaboration is key.
• Chargeback management: experience managing programs, disputes, regulatory compliance.
• Investigations: experience conducting fraud investigations leveraging industry tools.
• Regulatory Compliance: understanding the relevant regulations and industry standards.
• Operational