Behavioral Health Clinical Manager - Outpatient

At Bristol Health, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. 
We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Health your choice. 

Performs a wide variety of supervisory, leadership and direction for day-to-day management, clinical practice, and operations of TCC, including responsibility for oversight of clinical, administrative and fiscal functions. Monitors clinical, administrative, and fiscal performance indicators. Responsible for designing, operationalizing, and managing of process improvements and system efficiencies. Responsible for selecting, directing, evaluating, motivating, and developing the outpatient behavioral health staff. Interfaces with the Behavioral Health Inpatient Unit Operations Manager, other Hospital managers, and external agencies.

Essential Job Functions and Responsibilities:

Supervision, Leadership, and Management responsibility for TCC.

• Supervises all service lines of TCC; directs all staff in performance of assigned responsibilities; coaches and motivates to promote effective team work, as well as individual performance improvement.
• Establishes staffing patterns that ensure effective patient care and efficient clinic operations.
• Establishes overall priorities, goals, and philosophy consistent with Bristol Hospital mission, vision, and values.
• Solves operational problems; making effective decisions and initiating process improvement.
• Refines duties/assignment for maximum efficiency.
• Develops new programs and/or implements service enhancements, as necessary.
• Interfaces with the Behavioral Health Inpatient Unit Operations Manager, other Hospital managers, and external agencies.

 

Manages Financial Resources.

•    Prepares and develops program budgets.
•    Monitors and controls manpower and expense budgets; reviews monthly performance reports for conformity with budget.
•    Implements methods, improvements to control costs and improve efficiency.
•    Ensures clinicians’ productivity direct service goals are attained.

 

Responsible for the development and implementation of departmental strategic goals and objectives.

• In partnership with Bristol Hospital leadership, establishes TCC departmental strategic goals and objectives.
• Communicates, executes, and monitors strategic goals and objectives.

 

Maintains responsibility for quality assurance and practice improvements when necessary.

• Seeks opportunities for organizational reengineering and practice improvements yielding improved clinical outcomes and improved system efficiencies.
• Assures standards are met for various external regulatory agencies through monitoring mechanisms and development of policies and procedures.
• Evaluates organizational performance in an on-going way and through formal reports.
• Develops audit tools to monitor and evaluate, analyzes data for trends for process improvements.
• Communicates importance of QAI activities to staff and works with staff to develop monitoring indicators.

 

Helps to establish and maintain a working environment of clinical excellence.

• Promotes a supportive working environment with effective staff/physician collaboration.
• Works effectively with peers, bosses, external departments; community agencies; facilities.
• Routinely evaluates clinical care and quality of documentation and provides appropriate feedback.

 

Maintains effective communication and collaboration between department staff, physicians, and other organizational personnel and external organizations.

• Actively participates on committees and encourages staff to participate on such committees.
• Collaborates with other internal and external organizations to establish and maintain professional relationships.

 

Maintains responsibility for own professional growth and development.

• Regularly seeks opportunities for continued professional growth through continuing education, professional meetings, and conference attendance.