APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Extension is dedicated to delivering science-based information to the people, businesses, and communities of Pennsylvania. Partnering with and funded by federal, state, and county governments, Extension provides unbiased support and education to the citizens of Pennsylvania. We are seeking a high performing and strategic Client Relationship Manager, Area 9 ( Berks, Chester, Delaware, Lancaster, Lebanon and Schuylkill Counties) with strong relationship building skills who has the potential to connect with stakeholders, raise awareness of the breadth of Extension products and services available, identify local issues and needs, and assist program teams in bringing the full resources of extension to address issues in their assigned geographic area.

.

Primary Job Responsibilities:

Serve as an ambassador and face of the organization locally, with a focus on providing leadership and support to county councils and county commissioners. Develop long-lasting relationships with customers and key stakeholders in the area and match their priority issues and needs with existing organizational products/services. Stay current on Extension products, expertise, and services and effectively communicate the value and impact of the organization to Extension customers/stakeholders, and work with key stakeholders to advocate for and secure county funding. Support college and state advocacy efforts administered through the College Relations Office.

Performance Indicators:

Leadership and Supervision

• Accurately communicate and build support for the organization’s mission, vision, goals and initiatives

• Provide strategic leadership, meeting management, and administrative support to all county councils within the area

• Provide opportunities to connect county councils to Dean of the College, Director of Extension, and other college/extension leadership

• Create a standard quarterly report for each county/area regarding programing/services provided, constituents engaging with Extension, and other relevant information to promote local organizational value and support

• Stay current on all organizational products and services and promote them with local audiences

• Work closely as a team with the BOM in the assigned Area to positively represent the organiz