Senior Product Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Senior Product Manager

Join a growing team building diagnostic and troubleshooting tools for production systems to ensure the continued success and scalability of our large and rapidly expanding customer base.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Product Manager for the Salesforce Platform Services, CoE team, you will deliver innovative tools used by Salesforce Admin, engineering and business teams for effective Salesforce org management.

In Salesforce Platform Services we work in small, autonomous teams. We value intellect, integrity, and hard work. The company is big enough to have global impact, but small enough for brilliant, driven individuals to make their mark quickly and be recognized. You should have the proven ability to design, develop, optimize and reinvent the feature landscape. If you are passionate about solving tough technical problems, proposing innovative solutions, and understanding customer impact, then we want to talk with you.

Your Impact - Responsibilities:

• Own the product vision for your area. Ensure that it aligns with the overall team and company vision. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.

• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer’s voice into the creation process.

• Manage the product roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders through transparency and collaboration

• Drive entire feature delivery lifecycle: research user needs; write user stories; design and prototype UX; work with engineering to develop, test and deliver an impactful product on time; collaborate with internal customers to drive awareness and adoption.

• Develop new opportunities. With your finger on the pulse of the business needs, the users and the engineering roadmap, you are uniquely positioned to discover and develop new opportunities.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• 8+ years of product management or product strategy

• Analytical inclination - someone who loves numbers and has a passion for deep thinking and solving interesting problems.

• Leadership DNA - proven ability to excite and lead a cross-functional engineering team.

• Ability to gather and transform business requirements and technical needs into a successful product strategy.

• Ability to think about problems from different perspectives and leverage data driven analysis to drive strategic roadmap development and prioritization

• Strong product proficiency with a passion for driving toward customer value and business impact

• Strong organizational, written and oral communication skills.

• Comfort in high-level business discussions with internal/external executives and handling sensitive customer situations.

• Proven ability to deliver on commitments.

Required Qualifications:

• Salesforce automation experience.

• Working knowledge of Salesforce products and APIs.

• Experience with integration solutions such as Mulesoft.