Manager, Staffing - AT&T Stadium

POSITION: Staffing Manager                   DEPARTMENT:  Human Resources           REPORTS TO:  Director of Human Resources            FLSA STATUS: Exempt            

 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE
The Staffing Manager is an integral part of delivering our promise to our customers and client at one of our iconic venues. The Staffing Manager will play a critical role in ensuring the company venues are fully staffed for all events. Moreover, the staffing manager will also support all other staffing related functions. The staffing manager will work with both the operations team and human resources departments as applicable.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Working with human resources and operations managers to coordinate and schedule both new hire orientation and retraining classes.
• Maintain training logs.
• Partnering with operators to determine staffing levels during events.
• Create staffing templates.
• Schedule staff.
• Answer phones.
• Interact with staff, resolve staffing related issues.
• Partner with other managers, as necessary.
• Assists with and further develops event day employee “check in” processes and procedures.
• Works together with management to ensures compliance with company policies and procedures.
• Works with Staffing Office personnel and operations team to ensure all event staffing levels are met.
• Oversee uniform room attendants.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree preferred with two years of staffing experience, preferably in a high-volume environment.

SKILLS AND ABILITIES

• Ability to communicate effectively with all levels of management and employees.
• Must be detail-oriented and extremely organized with the ability to learn new programs and procedures quickly.
• Must have excellent written and verbal communication skills and have the ability to multi-task and prioritize in a deadline-oriented environment.
• Must have strong interpersonal and customer service skills and have sensitivity dealing with confidential information.
• Proactive follow up skills/Organizational skills.
• Ability to handle fast paced environment.
• Proficient data entry skills.
• Ability to have a flexible work schedule, working days/nights/weekends/holidays.
• Ability to Build Relationships.
• Ability to problem solve.
• Ability to communicate effectively with all levels of management and employees.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries an