Shaw Cancer Center Patient Access Representative

<div class="content-intro"><p>Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.&nbsp; This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health <a href="https://www.vailhealth.org/about">here</a>.</p></div><div><strong>About the opportunity:</strong></div> <div> <p>Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.</p> </div> <div>&nbsp;</div> <div><strong>What you will do:</strong></div> <ol> <li>Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.</li> <li>Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.</li> <li>Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.</li> <li>Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.</li> <li>If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.</li> <li>Establishes files, maintains information, and scans medical records in a timely and organized manner.</li> <li>Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.</li> <li>Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.</li> <li>Attends and provides feedback for departmental staff meetings.</