Salary range is:

$152,833.00 - $200,000.00

This position is equity and bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The Role

The Director, HR Shared Services leads the strategy, implementation, and optimization of all policies and processes for the employee relations, leave administration, immigration, compliance, and HR operations functions at CCC, partnering closely with the HR Centers of Excellence (COEs) and HR Business Partners (HRBPs). This position supervises a team of six, including the Manager of Employee Relations and the Supervisor, Compliance and Operations, and their respective teams.

 

Key Responsibilities:

Employee Relations, Leave, and Immigration 

• Provides strategic direction, consultation and oversight in the development, implementation and management of CCC’s centralized employee relations function

• Ensures managers and supervisors are informed and trained in employee relations best practices, partnering with the HR Business Partners (HRBPs), in providing guidance and coaching on complex employee relations matters to ensure fair, consistent, and legally compliant outcomes

• Continuously educates self on industry trends and best practices in the employee relations space and proactively identifies areas for improvement

• Review the data and trends and identify proactive solutions/training to help prevent employee relations activity from happening, where possible

• Provides support and guidance to the Manager, Employee Relations on sensitive or potentially litigious ER or LOA (ADA, FMLA, Parental, STD/LTD, and Worker’s Compensation) issues 

• Develops and maintains HR policies, procedures, and programs to align with legal requirements while promoting a positive work culture

• Proactively scans for Federal, State, County, and City employment law changes and works with CCC Legal, as appropriate, to assess impact on CCC’s policies and programs

• Sets the strategy for CCC’s immigration program; stays current with changes to immigration law and its impact on CCC’s 200+ visa holders. Consults on sensitive and complex employee issues relative to the employee’s visa status

 

Compliance and Operations  

• Sets the strategy and leads efforts to ensure 100% compliance per SOC and regulatory requirements for all compliance-related training for new hires, employees, and contractors. Partners with legal and functional leaders as needed to ensure adherence to Federal, State, and County legislative requirements, minimizing organizational risk and promoting a fair and equitable workplace environment

• Sets the communications strategy for compliance to ensure CCC m