People & Culture Generalist

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

About the Role

Reporting directly to the VP, Community and Culture, the People & Culture Generalist is responsible for supporting all aspects of the People & Culture (P&C) function. In this role you will have both administrative and strategic responsibilities and will help with important initiatives and programs such as new hire onboarding, policy administration, employee experience, benefits administration, people analytics, Community and Culture initiatives and performance management. You will play a key role on the P&C team at Covenant House International (CHI), serving as a primary point of contact for employees and providing critical support for the P&C function. In addition, you will provide support to Covenant House sites across our federation, as needed. 

Essential Duties and Responsibilities

Community and Culture

• Assist in the administration of Community and Culture programs such as Employee Resource Groups (ERGs), training programs, recruitment strategies and other related programs to promote an inclusive workplace

• Support in creating a culture of feedback through an innovative performance management system, employee check-ins, surveys, listening sessions, and town halls.

• Help launch the Rewards and Recognition program

P&C Administration & Compliance

• Support the administration of HR processes and policies, including performance management, employee data management, reporting, organizational charts, policy updates and compliance tracking

• Organize and schedule meetings for P&C team and other departments, including preparing agendas, sending invitations, taking detailed notes and ensuring timely follow-up.

• Respond to P&C-related inquiries and provide administrative support to employees and managers

New Hire Onboarding & Recruitment Support

• Prepare paperwork, schedules and 30-60-90-day plans for a smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience and provide a structure for the first three months at CHI

• Organize and facilitate Day-1 onboarding sessions, effectively communicating company policies, procedures, and job expectations.

• Conduct 30-60-90-day check-ins with new hires, gathering feedback and addressing any concerns to enhance their experience and engagement.

• Assist in coordinating recruitment efforts, including job postings, candidate communications, and interview scheduling
• Employee Experience & Engagement

• Assist and provide support to develop and implement employee engagement initiatives such as recognition programs, team bonding activities, social events, etc. to enhance morale, satisfaction, and retention

• Support employee relations efforts by assisting with investigations, documentation, and follow-up on employee concerns

• Build and maintain strong relationships with employees at all levels to promote a culture of Inclusivity, Joy, Courage, Accountability and Ambition (Our Values) across the organization

Benefits & Payroll Support

• Assist with the administration of day-to-day benefits programs, including Medical, Dental, Vision, Life Insurance, 403(b), Flexible Spending Accounts, STD/LTD Plans, and Voluntary Plans

• Assist payroll in maintaining accurate employee records and ensuring the timely processing of benefits-related updates

People Analytics & Reporting

• Assist in tracking key HR metrics, such as employee retention and satisfaction, and support leadership with data-driven insights to help refine workplace policies and programs

Required Knowledge, Skills and Abilities

• Excellent verbal and written communication skills, as well as comfortability presenting or hosting trainings for groups

• Ability to effectively prioritize and manage multiple projects with a strong attention to detail