Job Description:

BASIC FUNCTION: Reporting to the Director of Graduate Admission, the Associate Director assists in the management of the technological needs associated with graduate and continuing studies recruitment, specifically focusing on streamlining operations and enhancing the student experience. The Associate Director will work in the division’s CRM (Slate) to create events, manage communication, and assist with other system functional needs.

WORK CONDITIONS:  Position is located in-person on the Fairfield, CT campus with the potential for occasional remote work. Ability to work some evenings and weekends required.

REQUIRED EDUCATION: A Bachelor’s Degree is required, a Master’s Degree is preferred.

REQUIRED EXPERIENCE AND SKILLS:  A minimum of 2-3 years of progressive experience within an admission department is required, or related experience in event management, communication, or marketing. Exceptional verbal and written communication skills are essential, as well as strong interpersonal skills, detail orientation, and the ability to multitask. Working knowledge of Slate or another CRM is required with a preference for candidates possessing a minimum of 1-2 years managing data systems (SIS and CRM management), preferably in higher education.

ESSENTIAL FUNCTIONS: 

Takes a leadership role in maintaining the CRM database (Slate) by:

• Creating and maintaining events, including building registration forms, creating attendee surveys, and managing related communication

• Writing and editing decision letters and inquiry/ applicant communication

• Maintaining drip communication plans and sending ad hoc emails

• Performing routine application and inquiry form audits, as well as troubleshooting issues as they arise

• Staying up-to-date on CRM best practices and new developments

• Serve as a point of contact for faculty and staff for Slate needs, including training new Slate users and developing training documentation

Assists in maintaining office operations, including:

• Assisting in managing the office resource accounts

• Greeting the public and answering telephones in a courteous manner

• Keeping up to date on program details, deadlines and tuition costs to ensure that current information is provided

• Processing applications and supplemental documents for graduate and second degree students through both manual and batch processes

Category:

Enrollment Management - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate. 
 

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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