Nat Compliance Administration Officer

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

 

National Compliance Administration Officer

 

Worcester based with a balance of home and office working

 

£24,831 - £26,138 per year

 

35 hours per week – Monday to Friday, 9:00am – 17:00pm

 

We have a position available for a National Compliance Administration Officer to join our Gas Compliance team, which consists of 11 members of staff who are based both in Worcester and regionally. You will be responsible for providing efficient and comprehensive support and administrative services to the team. A full training programme will be offered with development opportunities available to grow as a professional within Sanctuary.

 

The role of National Compliance Administration Officer will include:

• Ensuring gas certificates are checked and are compliant in order to keep our customers safe
• Checking salient points on a certificate and processing on our SAP system, contacting customers directly
• Updating and maintaining databases when services have been completed
• Supporting the regional teams by ensuring accurate and timely information is collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors
• Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Assisting with the arranging of meetings including information preparation, minute taking and follow up administration and ensuring an effective record keeping

 

Skills and experiences:

• Some experience of producing and analysing quality statistical information
• Recent experience of undertaking a similar role
• Good organisational and planning skills
• Proven experience of working to deadlines and prioritising workloads
• Strong communication, interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

 

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans