Market Relations Manager (Pensacola Area)

Job Summary
Responsible for providing designated support to key employer groups and/or agencies. Primary responsibility is providing strategic collaboration with groups and/or agencies, applying a deep level of knowledge of the business, effectively representing our Company and ultimately supporting enterprise sales and retention objectives.

Essential Functions

Relationship Performance Responsibilities 

• Develop and maintain strong relationships with aligned agencies and/or groups and their business partners as well as other key influencers
• Achieve a differentiated understanding of agencies’ organization and business processes, both formal and informal
• Educate agencies and/or groups on Florida Blue’s sales processes, products, policies and procedures and support the appropriate execution, including the coordination of non-standard benefits and other contractual arrangements
• Communicate state and federal legislation impacts and assist agencies and/or groups with implementing procedures to support legislative changes
• Act as liaison or key point of contact between agencies and/or groups, internal and external business partners, TPA’s, reinsurers, Florida Blue and other Florida Blue plans
• Build strong partnerships with internal and external business partners who support the servicing and selling of our products

Account Service Performance Responsibilities 
• Act as a liaison and primary point of contact between agencies and/or group and internal/external business partners
• Manage resolution of escalated/complex issues in collaboration with sales, sales support and internal business partners 
• Utilize problem-solving skills and influence with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities, to meet the unique needs of the agencies and/or groups
• Develop and implement tactical plans based on group needs analysis and continually update strategy as situation changes
• Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings and additional administrative requirements for agencies and/or groups
• Support and coordinate the Florida Blue retention processes including periodic account meetings with group decision makers and other key individuals
• Coordinate and deliver group specific analytical data and reports to identify emerging trends for agencies and/or group
• Facilitate and coordinate multiple tasks with internal business partners to promote and enhance health and wellness programs for groups/members
• Provide support as needed throughout the group implementation/renewal process 
• Manage and ensure smooth operations of all aspects of the group’s plan and benefits throughout the policy term  

Development and Administrative Performance Responsibilities 
• Manage own personal and professional development
• Seek and successfully complete stretch assignments
• Identify opportunities and demonstrate success in mentor and coach others to achieve results.
• Proven ability to effectively communicate with agencies and/or groups to ensure a collaborative partnership 
• Proven ability to act as change-agent and successfully facilitate adoption of change 
• Proven ability to efficiently manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost
• Comply with state and regulatory requirements and corporate policies and procedures
Perorm unplanned assignments as the leader may deem necessary 

What is Required?

• 3+ years related work experience to include service, marketing or sales position, preferable in the health care or employee benefits arena 
• Related Bachelor’s degree or additional related equivalent work experience 
• 2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License Upon Hire 
• Valid Driver’s License Upon Hire
• Proven ability to identify and address complex business issues 
• Proven excellent problem solving skills 
• Proven superior presentation, written, and communication skills 
• Proven excellent customer relation skills 
• May require day travel time including overnight stays, occassionally
• Incumbent may need to reside in the area where the position is housed 
• Proven ability to handle multiple tasks in a fast-paced environment 
• Proven ability to facilitate multi-functional work groups; demonstrated team/collaborative

What We Would Prefer You Have:
Knowledge of Florida Blue policies and procedures to effectively manage and coordinate assigned agency sales and service personnel

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