Coastal Veterinary Customer Service Representative

Coastal Veterinary

Toms River, New Jersey

Position open:  Veterinary Customer Service Representative Full Time

Coastal Veterinary is dedicated to providing a high level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own while forming lasting relationships with their owners.  Coastal Veterinary is seeking an additional experienced customer service representative to join our team.  The ideal candidate will come from a strong customer service background, greeting all clients with a smile, and pleasant personality.  Be willing to learn and possess strong phone skills while multitasking clients in person, in addition to client text, emails and phone calls at our front desk.  This candidate must have the skills to remain calm during emergency situations, and understand the importance of follow through of each client interaction from start to finish.  Candidate must be able to phone triage patients to make appropriate appointments and handle the schedule maximizing openings while keeping the schedule full.  Candidate must be able to provide accurate client education, and is ready to be a positive and supportive team player. Candidate must be able to process payments, handle money and do so with a high level of accuracy.  Ability to pick up 5 to 25 pounds of food to bring to the front desk is required.  Candidate must be able to work a full day and be willing to fill in as needed at the front desk.  If you possess strong customer service skills looking to join a vet clinic that strives to offer the best service to our patients, clients and understands the importance of a work/life balance for our employees, then we look forward to hearing from you. We are only open 4 ½ days a week. Closed Saturday, Sunday and Major Holidays. We offer a comprehensive benefit package as well.

Check us out Coastalvetnj.com and upload your resume today.

Requirements

• 3+ years' experience in a customer service role
• Having knowledge in the field of animal health care is a plus
• Strong knowledge of computers and internet phone system is a must
• Experience dealing with all types of clients and provide excellent customer service
• Compassionate towards our patients, clients, and team
• Comfortable with client education and greeting clients in a pleasant, helpful manner
• Going the extra mile to develop relationships with our clients and make them repeat clients

Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into cross-functional roles. Elevate your skills, transition into leadership positions, and shape your success by harnessing the power of internal opportunities.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.