Manager, Technical Account Management

Manager, Technical Account Management - Tampa, FL

Are you passionate about Cyber Security and Client Advocacy? Do you want to work with like minded people who put the client first, solving their challenges? Do you thrive working in a fast paced environment? If so, read on. Working as a Manager, Technical Account Management you will be responsible for leading our passionate Technical Account Managers who spend time every day with our most important customers. You will work closely with Rapid7's Enterprise clients, understanding their challenges and how we can help solve them, being able to understand the business implications of our products.

In this role you will:

• Lead and coach a team of highly skilled Technical Account Managers to resolve customer challenges, develop long-lasting partnerships, and deliver on KPIs.
• Partner with Customer Success Management and other Go-to-Market teams to develop account plans and engage customers in order to facilitate product adoption and resolve existing issues.
• Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs.
• Hire, onboard and provide coaching and mentoring for all team members including development and tracking of key performance indicators.
• Work with members of Rapid7's Engineering teams to identify opportunities to improve product supportability and the customer experience.
• Understanding the importance of team culture and helping to build a team with a can do attitude.

The skills you'll bring:

• ​6+ years of relevant work experience in IT, with cybersecurity a plus.
• 3 to 5 years of management experience in customer-facing teams in technical customer success organization.
• Experience in developing partnerships with Enterprise customers.
• Experience in managing and successfully mitigating customer escalations.
• Ability to go a mile deep with technical customer resources or to explain technical aspects to a non-technical customer.
• Experience working cross-functionally incl. learning and developing, meaningful internal relationships to drive customer success.
• Comfortable and willing to be a hands-on contributor.
• Bachelor's degree (Computer Science, Management Information Systems, a similar technical field) or equivalent experience.
• Passion for customer-centric outcomes.
• Strong work ethic and enjoy taking ownership of projects.
• Strong client relationship & account governance skills.
• Ability to thrive in a dynamic organization.
• Excellent organizational skills and can transition between working as a part of a larger team or singularly, or to managing several resources on multiple project sections.

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We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.