Senior Product Manager - Automation Operations Product Owner
Wells FargoAbout the role
About this role:
Wells Fargo is seeking a Senior Product Manager in Chief Administrative Office (CAO) Operations Excellence. The following role is posted in the Chief Administrative Office (CAO) for the Operational Excellence Team. Operations Excellence Maintenance & Enhancements (M&E) Team, a dedicated team focused on supporting, sustaining, monitoring, and optimizing our automation portfolio in production. This team will provide centralized ownership of maintenance and enhancements, production support, demand intake, operational governance, monitoring, and reporting across all Operations Excellence automations, regardless of technology or delivery team. Our Mission The M&E Team exists to ensure our automation solutions remain stable, compliant, efficient, and continue delivering value long after implementation. By centralizing operational ownership, we can improve reliability, accelerate enhancements, strengthen governance, and maximize the business value of our automation investments.
In this role, you will:
Lead or participate in product management initiatives and deliverables for product lines or services
Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
Ensure programs adhere to compliance, privacy regulations and policies
Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
Lead projects, teams or serve as a mentor
Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Required Qualifications:
4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Product Management, Operations, Process Excellence, or Technology background.
Experience managing application production support and operational backlogs.
Strong stakeholder management and executive communication skills.
Experience with Agile, Jira, ServiceNow, and operational governance.
Knowledge of automation solutions (Power Apps, Power Automate, Alteryx, UiPath preferred)
Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
Demonstrated track record of effective influencing and collaboration at all levels
Exceptional problem solving abilities
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
Excellent written and oral communication skills with ability to clearly communicate results
Job Expectations:
Portfolio Operations Leadership
Own RTB intake, prioritization, and backlog management.
Manage maintenance, enhancement, production support, and operational work demand.
Facilitate governance and prioritization forums with business stakeholders.
Partner with LOB sponsors and technology teams to align operational priorities.
Production Support Management
Coordinate incident, problem, and service manageme
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