Senior Manager, Loan Operations

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!

Remarkable Benefits Offered by CoBank

• Careers with a purpose.
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10K
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

Provides leadership, management and technical expertise to multiple supervisors/managers and their teams of loan specialists who are responsible for processing complex transactions and closings on direct and syndicated loans, purchased participations, and related sold participations. Serves as an escalation point for direct reports and provides guidance on issue resolution. Acts as a key contact to customers, associations, and as a subject matter expert in matters relating to loan accounting, settlement engine, direct notes and cash management. Accountable for establishing industry standard scorecard metrics, process improvement initiatives, scalable business definition and execution, maximizing usage of existing technology, overseeing an effective control environment, and establishing, measuring and reporting key performance metrics to senior managers. Ensures a high degree of customer satisfaction for both external and internal customers while overseeing effective performance of ongoing department operations.

Essential Functions

1. Develops and leads management and operating teams that consistently perform at high quality standards and meet or exceed current and emerging business needs. Maintains an environment that attracts, retains and supports a diverse, engaged and qualified work force. Promotes a culture of integrity, team work, personal excellence and accountability. 2. Promotes sound risk management and business continuity practices and proactively escalates control weaknesses and emerging risks to senior management. Ensures complete and effective disaster and business recovery planning and testing for designated area(s) of responsibility. Directs recovery effort, when necessary, to ensure timely and complete return to normal operations. 3. Communicates and cascades the Bank’s strategy to Loan Operations Team Members to properly align their activities with the broader enterprise. 4. Develops business and strategic plans for work groups within the department that support CoBank’s corporate objectives and value proposition. 5. Works with internal stakeholders to evaluate new products, services and customers for operational impact. Partners with internal and external customers to define requirements and deliver appropriate solutions. 6. Identifies support requirements for department resources such as training requirements, technology support, and inter-departmental issues. 7. Identifies and documents key internal controls affecting financial reporting to comply with ICFR requirements. Ensures that Internal Audit is consulted prior to implementing significant internal control changes and timely completion of modifications to key controls and processes. Facilitates the testing and certification phases of ICFR. 8. Develops or assists in report development for use in servicing, quality control, review, statistical monitoring of team transactions/accounts, including departmental metrics. Assists in budget preparation while closely monitoring expenses. 9. Fosters a culture of continuous improvement. Identifies opportunities and recommends compelling solutions that enhance processes and optimize use of technology. Optimizes effectiveness and productivity through the use of best practices and key performance indicators. Communicates and builds a commitment to change, and maintains a culture that enables staff to achieve results in a changing environment. 10. Participates in cross-functional projects and ensures timely delivery while maintaining focus on quality standards and cost efficiencies. 11. Builds strong relationships and works with key stakeholder groups, senior executives and peers, communicating with clarity and transparency, demonstrating influential leadership, and supp