Security Supervisor - On-Call - InterContinental Houston

JOB OVERVIEW:

Security Supervisor shall be in charge of the department under the authority of the Director of Loss Prevention. 

This Supervisor shall work in conjunction with the Director and other departments to ensure the continuity of operation of the hotel.  And shall work in the development and training of all colleagues’ members in the department.

Responsible for performing hotel security functions, to include but not limited to fire prevention, safety, investigation and resolution of guest and employee concerns regarding safety and security matters and is directly responsible for operation, performance and evaluation of other officers assigned to his/her shift.

Essential Elements:

• Regular and punctual attendance.

• Ability to adhere to ALL IHG Hotel Houston grooming standards.

• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)

• Ability to understand and operate emergency equipment, (for example: wheelchairs, and fire extinguishers.)

• Ability to sit, stand and walk on a continuous basis, and run as warranted.

• Ability to lift, carry, and store in overhead areas approximately 60 lbs.

• Ability to lift and move, in an emergency situation, an immobilized adult.

• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.

• Ability to push and/or pull approximately 300 lbs.

• Ability to work in temperature extremes.

• Ability to utilize communication equipment (for example:  telephones, radios, and beepers.)

• Ability to communicate clearly and effectively with guests and other employees.

• Ability to interact with guests and other employees in a courteous, empathic, and discreet manner.

• Ability to read and write effectively.

• Ability to train, direct, supervise, evaluate and motivate other officers and personnel assigned to the department.

• Ability to sustain direct contact with the public; must establish high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and colleagues.

Job Tasks:

• Maintain and update Security Monthly Activity & Statistical Report.

• Assist with the maintenance and revision of Training Manuals and programs

• Assist with the maintenance of The Hotel Security Manual.

• Assist with colleagues training, directing, controlling and evaluations.

• Check and monitor time and attendance daily. 

• Maintain bi-weekly manual sign-in sheets.

• File and maintain all Security Incident and Supplemental Reports.

• File and maintain all security workers Compensation Reports.

• Maintain, revise and keep current all security forms and documents.

• Maintain and order security supplies as needed.

• Maintain and manage the hotel’s Lost & Found operations.

• Maintain Shipping and receiving for neighboring departments.

• Monitor mailing and distribution of all items in storage.

• Maintain and update monthly Parking logs and decal distribution.

• Report and copy all guest & visitor claim reports to the hotel’s Claim Adjusters.

• Patrol property, public areas, guest floors and BOH areas.

• Monitor surveillance cameras.

• Challenge suspicious or unwanted persons.

• Dispatch security assignments.

• Prepare, maintain and distribute all hard and soft master keys.

• Maintain and distribute Employee ID Cards.

• Maintain and distribute employee payroll checks.

• Maintain lost and found for guests and employees.

• Maintain sign-in log of all vendors, visitors, and temporary employees.

• Maintain log of lost credit ca