Supervisor Card Services Operations - Dispute Processing

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $84,300.00-$103,000.00 annually. The full Pay Range is $65,700.00 - $121,700.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Supervisor of Card Services Operations – Dispute Processing at BECU, you’ll empower your team to perform at their best while ensuring every operational process delivers value to our members. Your leadership will directly influence how efficiently and effectively we serve, streamline processes, and uphold quality and compliance standards. You’ll be the driving force behind process improvements and a supportive mentor guiding your team’s growth. If you thrive in an environment where your ideas can drive transformation and your coaching uplifts others, this role gives you the platform to make a meaningful difference every day.

WHAT YOU’LL DO:

• Lead Team Operations: Oversee daily operations within Card Services – Dispute Processing and workflow to ensure your team consistently meets production goals with accuracy and care.
• Elevate Team Potential: Provide ongoing coaching, training, and mentoring to develop talent, strengthen performance, and support individual growth journeys.
• Champion Process Improvement: Collaborate cross-functionally to identify system enhancements and process efficiencies that elevate the member experience and operational excellence.
• Serve as a Knowledge Leader: Act as a subject matter expert and escalation point—sharing expertise, solving problems, and promoting best practices in every interaction.
• Ensure Regulatory Excellence: Monitor compliance with federal, state, and internal policies, and coordinate with internal and external stakeholders to maintain audit-ready practices.
• Support Audits & Records: Respond to audit inquiries with precision and maintain department records in full compliance with applicable regulations.
• Act on Member Feedback: Use data from member satisfaction and loyalty surveys to identify improvement areas, address concerns, and champion member-first solutions.
• Uphold Accurate Reporting: Maintain statistical data and audit reports that help track performance, uncover trends, and guide strategic decisions.
• Document for Success: Ensure all processes have clear, updated documentation to support consistent execution and knowledge sharing.
• Manage Departmental Archives: Supervise the archiving and retention of files in alignment with compliance policies and best practices.
• Support Where Neede