Senior Specialist Account Operations

Purpose & Overall Relevance for the Organization:

 

• To support the Key Account business in order to achieve sales & profitability objectives
• To support the Senior Manager Account Operations in order to achieve departmental goals

 

Key Responsibilities:

 

• Creation and conversion of orderbook – communication of product availability and managing deliveries
• Communication with the Senior Key Account Managers in order to plan and develop the Key Account Management processes
• Reviewing customer requirements in consultation with the Senior Key Account Managers and working together to define the respective service level
• Customer relationship building in order to discuss current topics and gain greater insight into the organisations and business requirements of these customers
• Internal adidas collaboration (e.g. Supply Chain Mgmt/Distribution Centres) to improve current service levels
• Providing the Senior Manager Account Operations with support in projects and workshops with a view to achieving departmental goals
• Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios

 

Key Relationships:

 

• Internal Direct Account Team: Sales, Marketing, Finance
• Internal (adidas): Supply Chain Management, Area Distribution Centres
• External (Foot Locker Europe): Operations, Planners & Buyers

 

Knowledge, Skills and Abilities:

 

• Strong conflict management capabilities and excellent communication skills
• Process-oriented mindset
• Highly customer-oriented and cost-oriented approach
• Excellent working knowledge of MS Office (Excel) & SAP
• Fluency in English (written and verbal

 

Requisite Education and Experience / Minimum Qualifications:

 

• 2 years’ experience of providing customer support in the field of customer service, sales or logistics