VP, Revenue Operations

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity: As the VP of Revenue Operations, you will provide strategic leadership across Sales Operations and Client Success Operations, owning the full revenue lifecycle from pipeline creation through retention and expansion. This role ensures tight alignment between Sales, Client Success, Marketing, Finance, and Operations to deliver predictable growth, strong customer outcomes, and long-term revenue durability.

You will design and scale the processes, systems, and analytics that govern how revenue is acquired, retained, and expanded—partnering closely with executive leadership to improve customer value, operational efficiency, and revenue performance across all business segments.

Things You’ll Do Here:
Revenue Operations Strategy & Executive Leadership

• Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle.
• Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy.
• Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions.

• Partners with Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness.
• Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution.
• Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers.
• Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth.

• Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support.
• Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality.
• Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes.

• Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance.
• Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis.
• Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions.
• Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making.

• Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams.
• Manages pricing desk operations and deal governance processes.
• Ensures revenue systems support both pre-sale execution and post-sale visibility.

• Builds, mentors, and scales a high-performing Revenue Operations team spanni