Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Agency Operations Manager Sr. within PNC's Commercial Loan Operations organization, you will be based in Dallas-Fort Worth Metroplex or within PNC footprint.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

Job Summary
We are seeking an experienced Syndicated Loan Operations Manager Senior to oversee the processing, administration, and servicing of PNC-Agented loan transactions. This role involves leading teams that perform loan settlements, process cash flows, ensure compliance with loan agreements. The ideal candidate will have deep knowledge of syndicated loan structures, loan documentation, and operational best practices.

Key Responsibilities
• Act as the main point of contact between customers, investors, and a variety of internal line of-business teams for loan-related inquiries.
• Manage and consistently develop a team of loan administrators, ensuring they have the necessary skills and resources to perform job functions accurately and independently.
• Oversee the end-to-end syndicated loan lifecycle, including loan funding, interest and principal payments, rollovers, amendments, and reconciliations.
• Provide feedback and coaching to drive performance.
• Ensure compliance with loan agreements, regulatory requirements, and internal policies.
• Maintain metrics to measure team performance and enforce a robust quality control environment.
• Perform control observations and identify areas for improvement.
• Ensure adherence to industry best practices, regulatory guidelines, and operational controls.
• Foster a collaborative environment and be a culture leader.

Preferred Qualifications, Capabilities, And Skills
• 7 years of syndicated loan servicing experience as administrative agent; with at least 4 years in a managerial or supervisory role.
• Strong knowledge of syndication industry platforms (e.g., ACBS, ClearPar) and knowledge of SWIFT payments, LSTA/LMA guidelines.
• Familiarity with emerging trends in loan operations technology and process automation.
• Strong leadership skills with a proven ability to motivate and coach a team.
• Strong analytical, problem-solving, and presentation skills; ability to work under pressure and meet tight deadlines.
• Excellent communication and collaboration skills, with the aptitude to build strong relationships.
• Analytical skills, including the ability to use data to make informed decisions.
• Advanced Excel skills and experience with data analytics tools.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Defines the overall strategy for their business functional unit within operations. Executes operating plan. Communicates strategy to operations team. Responsible for multiple functions across one or more sites. Manages managers, supervisors and/or individual contributors. Participates in industry forums.
• Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on most significant and complex issues, processes and products. Serves as a senior level representative for an operational group. May interact with customers and/or third parties to drive business results in resolving escalated issues. Own third party and/or senior level business partner relationships.
• Manages all human resource related activities for direct and indirect reports and drives employee engagement. Provides coaching and development to operations managers and supervisors. Leads staff meetings, communicates strategy and translates into tactical operating plans.
• <