Network Request Fulfillment Project Lead

Network Request Fulfillment Project Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity: 

We are seeking an experienced Network Request Fulfillment Project Lead to oversee and optimize our network request fulfillment projects. This role will be responsible for managing projects to improve efficiency, accuracy, and timeliness of network request fulfillment, ensuring alignment with organizational goals and industry best practices.

Responsibilities:

• Lead projects to design, implement, and enhance network request fulfillment projects.

• Develop and maintain standard operating procedures (SOPs) for handling network requests.

• Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.

• Implement and manage tools and technologies to support efficient request fulfillment.

• Establish KPIs and metrics to measure and improve request fulfillment performance.

• Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.

• Develop and maintain a knowledge base for common network requests and solutions.

• Provide regular reports on request fulfillment performance to senior management.

• Identify and implement automation opportunities to streamline request projects.

• Lead training initiatives for team members on tools, processes, and best practices.

• Manage relationships with vendors and service providers involved in request fulfillment.

• Ensure compliance with relevant IT governance frameworks and industry standards

Qualifications:

Required:

• Bachelor's degree in technical management, or related field 

• 7+ years of work related experience 

• TS/SCI with Poly required 

• Understanding of networking concepts, technologies, and best practices

• Proven experience in leading IT projects, particularly in process improvement

• Familiarity with IT service management frameworks (e.g., ITIL)

• Experience with ticketing systems and IT service management tools

• Excellent project management skills

• Strong analytical and problem-solving abilities

• Outstanding communication and interpersonal skills

Desired:  

• ITIL certification preferred; additional PM certifications (e.g., PMP) a plus

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

________________________________________________________________________________________

What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary