Salesforce Consultant (Service & Sales Cloud)

Role and Responsibilities

• Responsible for the day-to-day basis for medical platforms technology.
• Provide technological solutions according to the business needs and identify opportunities to leverage the technological platform.
• Be accountable for releasing new functionality to production (from business requirements gathering, functional design, acceptance criteria definition, UAT support)
• Collaborate and work as a team member within Teladoc stakeholders, technical team plus technologic partners.

Project management

• Manage, control and monitoring related projects in terms of project plans, scope coverage, monitor and review project progress and timelines and identify and resolve issues to ensure project success.
• Exercise solid project leadership skills combined with strong business insight and in-depth analytic skills.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Knowledge on configuration and customization of the Salesforce product in all declarative tasks.
• Lead end to end implementation planning including project management, issue management, communication and change management leveraging on Teladoc partners and suppliers.
• Collaboration with agile and multidisciplinary teams.

Business Support

• Establish and maintain trusted advisor relationships with business stakeholders by providing vision and future product road mapping.
• Collaboration in incident resolution, problem and change management and product enhancements.
• Business support for correct use of applications, training, gathering requirements and demand coordination with key users.

Skill Requirements/Preferences

• Hands-on experience 5+ years, with Salesforce Platform, Sales and Service cloud
• Salesforce Health Cloud knowledge is a plus.
• Salesforce technical and architecture knowledge is a plus.
• Proactive attitude, communicate well and be willing to engage in a dynamic and agile team.
• Proficiency in Spanish and English is a must (written and spoken).

Education Requirements

• Technical / Higher Engineering / Master, related to IT technologies.