Lead Technical Platform Owner

Manulife / John Hancock is a leading Global Financial services provider, helping people make decisions easier and lives better. Help craft the future you want to see — and discover that better can take you anywhere you want to go.

Join our team as the Lead (Director level) of Customer Identity and Access Management (CIAM) and lead the charge in transforming our customer identity and access management landscape. This pivotal role offers the opportunity to shape and implement strategic initiatives that enhance security, scalability, and efficiency across our CIAM platform. With your deep expertise in IBM Verify, ISAM, ISDI/TDI, and ISDS/TDS, you will drive innovation and excellence in identity management, ensuring our systems are optimized and future-ready.

Reporting to the Head of Solution Delivery, you will play a critical role in advancing our CIAM initiatives, enhancing security, and supporting business growth. Your leadership will ensure the successful implementation of identity solutions that protect customer data and build trust.

Office location: Boston - USA (ideally) or Toronto - Canada

Work arrangement: Hybrid (3 days in office, 2 days from home); Working remotely option is not available.

Position Responsibilities:

• Set strategic direction for the CIAM capability, driving innovation and alignment across enterprise and cloud security domains.

• Architect and implement secure, scalable IAM design patterns and reference architectures for authentication and authorization.

• Ensure the CIAM platform is performant, scalable, and optimized to meet business needs.

• Manage and mentor a high-performing team, fostering a culture of excellence and continuous improvement.

• Oversee stakeholder management, delivery, availability and collaboration with vendors, procurement, and finance.

Required Qualifications:

• 10+ years of deep experience in Identity and Access Management, with specialization in IBM Verify, ISAM, ISDI/TDI, and ISDS/TDS.

• Must have experience in Customer Identity and Access Management (CIAM)

• Proven expertise in platform architecture, ensuring scalability and optimization.

• Strong leadership skills with experience in people management and team mentorship.

• Excellent stakeholder management and delivery management capabilities.

• Experience working with vendors, procurement, and finance to drive successful outcomes.

Preferred Qualifications:

• Industry experience from large complex environment is desired but not a must have

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be