HR Service Delivery Coordinator

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

About the role

As part of our international HR Service Delivery team, the HR Service Delivery Coordinator plays a key role in resolving complex HR operational issues and ensuring efficient, high-quality service across the EMEA region. You’ll collaborate with global HR colleagues and external partners to support the full employee lifecycle and maintain data accuracy across multiple systems.

Responsibilities:

• Act as the first point of contact for HR-related inquiries, ensuring timely and accurate resolution of Tier 1 cases across multiple EMEA countries.

• Manage employee lifecycle processes (onboarding, job changes, offboarding, etc.) in alignment with local legal requirements and global HR policies.

• Maintain and update employee records in HR systems (e.g., Workday, SAP SuccessFactors), ensuring data accuracy and confidentiality.

• Generate and analyze reports to support HR operations, audits, and business decision-making.

• Collaborate with HR Business Partners, Centers of Expertise, and Tier 2 teams to escalate and resolve complex cases.

• Contribute to the continuous improvement of HR processes by identifying inefficiencies and proposing enhancements.

• Create and maintain process documentation and knowledge base articles to support consistent service delivery.

• Coordinate with third-party vendors and internal stakeholders to ensure seamless HR service execution.

• Support compliance with internal controls, data privacy regulations, and audit requirements.

Qualification:

•  Education & Experience:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.

  • 2+ years of experience in HR operations or shared services, preferably in a multinational environment.

• Technical Proficiency:

  • Hands-on experience with HRIS platforms (Workday, SAP SuccessFactors, or similar).

  • Familiarity with Case Management or ticketing systems (e.g., ServiceNow, Jira).

  • Proficient in Microsoft Office Suite, especially Excel and Outlook.

• Language Skills:

  • Proficiency in English (minimum B2 level).

  • Additional language skills in French or German (minimum B2 level) are required.

• Core Competencies:

  • Strong attention to detail and commitment to data accuracy and confidentiality.

  • Excellent organizational and time management skills with the ability to prioritize effectively.

  • Strong interpersonal and communication skills, both written and verbal.

  • Ability to work independently and collaboratively in a fast-paced, multicultural environment.

  • Problem-solving mindset with a focus on continuous improvement.

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong 

• Annual incentive plan based on division financial performance and your seniority

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule. You’ll find the flexibility for balance in your life

• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together w