Sr. Warranty Analyst/Installation Manager

JELD-WEN is currently seeking a Sr. Warranty Analyst/Installation Manager to join our growing team.

The Opportunity
The Sr. Warranty Analyst/Installation Manager is a key player in the Product Integrity Group and is responsible for identifying and completing a jobsite assessment of product-related issues in the field. This position is essential in providing field site information to various departments within the JELD-WEN organization; by defining risk assessment and potential resolution to product-related issues with emphasis on root cause analysis, sealants, paints, construction documents, construction processes, job sequencing, and direct customer contact under stressful situations.

What You Will Do
•    Conduct effective jobsite assessments of product-related issues in the field.
•    Communicate findings to various departments within the JELD-WEN organization; by defining risk assessment and potential resolution to product related issues with emphasis on root cause analysis, sealants, paints, construction documents, construction processes, job sequencing, and direct customer contact under stressful situations.
•    Reading and writing/editing reports regarding field notes and photos, read professional journals, write letters and maintain expense reports.
•    Identify and implement positive jobsite safety strategies.
•    Develop accurate data collection skills.
•    Develop networking opportunities with other professionals and identify targeted audiences.
•    Develop a working knowledge of current flashing systems common in residential and commercial applications.
•    Develop necessary skills to accurately monitor field air/water field testing.
•    Proper use of personal protective equipment (PPE).
•    Proper use of camera and investigative equipment used in field investigative work.

Who You Are
•    Minimum education requirement is a high school diploma. Bachelor’s degree in business, operations, engineering, or equivalent education preferred.
•    Minimum 5 years of background in destructive testing applications and water testing analysis experience. Possess a working knowledge of specialized inspection tools such as bore scopes, moisture levels, IR cameras, and moisture meters.
•    Extensive background knowledge in door and window systems; including folding door systems, mulling applications (field and factory), understanding of performance grades (PG), design pressure (DP), performance class of current products, plus a working knowledge related to AAMA/WDMA/CSA 101/I.S.2/A440.
•    Working knowledge of current industry standards related to field investigation/field water testing: ASTM E2128, ASTM 508, AAMA 501. AAMA 502, ASTM E783, ASTM 1105 and ASTM 2112.
•    Write in a clear and understandable language; proper use of grammar and writing etiquette for target audiences.
•    Professional certifications will be required as part of continuing education.
•    Good working knowledge of computers and computer software programs (extensive report writing required).
•    Background in current flashing products and overall system installation application (DuPont, Protecto Wrap, OSI, Fortifiber, etc.).
•    Advanced background in reading of calibration reports related to field investigative equipment, water penetration/air infiltration testing equipment, and Certified Installation Masters Installer.
•    Ability to maintain a high level of confidentiality.
•    Ability to travel 50% -80% and on short notice.

#LI-JF1
 

About JELD-WEN Holding, Inc. 

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’. 

What We Offer<