Care Management Program Systems Coordinator

Are you a highly organized individual who is known for your kindness, professionalism, and resourcefulness? Do you possess stellar communication skills and a keen ability to bring diverse groups together towards a common goal? PCHC’s Care Management team is looking for a Care Management Program Systems Coordinator! In this high-visibility position, you’ll be responsible for multiple aspects of the Housing Outreach & Member Engagement (HOME) and Opioid Health Homes (OHH) programs, such as monitoring compliance, communicating important updates, and much more. You’ll partner with MaineCare and other external agencies to liaise, brainstorm, and collaborate along the way. If this sounds exciting and you have at least 2 years of the required relevant experience, apply today!

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday-Friday, 8am-4:30pm (Remote work possible after successful completion of 6 month training period and productivity assessment in BANGOR, MAINE, and is eligible per PCHC's Telecommuting Policy.)

Highlights of the position:

• Serves as ambassador for PCHC and the Care Management team, representing the organization’s mission, values, and culture in both external and external communication. Is timely and responsive to requests.
• Collaborates to advance and monitor the performance of the CCT/HOME and OHH programs, utilizing comprehensive knowledge of program deliverables, expectations, and documentation.
• Provides administrative support for the CCT/HOME and OHH programs.
• Prepares program documents, workflows, and processes that are instrumental to improving quality and compliance with expectations and goals.
  • Organizes and implements workflows, quality metrics, and program deliverables.
  • Communicates effectively on program and workflow changes as appropriate.
  • Models positivity when adapting to the ever-changing environment of the programs
• Serves as liaison with internal and external partners, collaborating to provide timely resolution to concerns and workflows.
• Collaborates to ensure program services are patient-centered and mission-focused. Continuously looks to seek improvement and implement best practices.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits
• PCHC cares for the WHOLE person, offering a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.

Education and Experience:

• High school diploma or equivalent required.
• Post-secondary education or college degree preferred.
• Knowledge of Medical Terminology or completion of a course within 6 months of hire.
• Minimum 2 years of relevant experience required, including experience in supporting multiple program and service lines
• Experience working with MaineCare or Kepro systems required.
• Strong customer service skills required

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

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