Customer Success Manager (Paid Search)

Our Mission

Join us in shaping the future of paid search intelligence.

Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.

Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. Ready to make an impact in an industry-leading company? Let’s do it together.

In 2024, Adthena continued its winning streak, earning 9 major search industry awards. Highlights include Best AI Search Software Solution at the Global Search Awards, Best Use of AI for Data at the US Search Awards, and Best PPC Management Software Suite at the UK Search Awards.

Why Join Us?

We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.

• We’re beyond early-stage chaos, offering stability.

• We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.

Here’s what we offer:

• Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.

• Award-Winning Product: US 2023 Search Awards for "Best Search Tool."

• Trust-Based Vacation: Take as much time off as you need, when you need it.

• Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).

• Flexible Work: Work how and where you do your best, with full autonomy over your day.

• Career Growth: Bespoke training and career development via "Sherpa Plans” to guide your growth.

• Private Medical Insurance: Fully covered health care.

• Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.

• Family Care Package: Up to 6 months fully paid maternity leave, and 2 months of paternity leave.

• Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.

• Home Office Stipend: $200 for your ideal remote setup.

• Swag Welcome Gift: $70 credit to grab some merch.

• Birthday Day Off: Celebrate your special day.

• Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info.

• Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.

About the Role

Reporting to: Josh Baines, Director of Customer Success

Location: Austin, TX (Hybrid) OR US Remote (CT or ET)

Interviews: 3 stages totalling around 2 hours over 2 weeks.

Start Date: As soon as you can start

More info: See FAQ below, our candidate hub, or reach out to recruitment@adthena.com

About your Team

Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our Austin office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients.

We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.

What you’ll do at Adthena

As a Customer Success Manager, you are a strategic partner to the Customer, helping them deliver value from our platform. You'll achieve this by enabling platform adoption, providing SEM best practices, and, just as important... bespoke Solution Services with support from t