Fraud Risk Strategy Consultant

Location: NYC Tri-State Area
Work Mode: Hybrid 
Base Pay Range: $90K/Yr - $130K/Yr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

We are hiring an Associate Consultant in our Telecommunications practice to support our clients in their Fraud Risk strategy and operations across their B2C and SMB segments. The role is advisory in nature, focused on policy review and development of recommendations to support business and risk decisions. The role is hybrid and based in the NYC tri-state area and requires travel to client offices in Connecticut, and occasional visits to other EXL and client locations along the East Coast including New York and Georgia.

The ideal candidate would have a strong foundation in the fraud domain, consulting acumen and the ability to convert process findings into insights and recommendations. Prior experience in the Telecommunications industry is preferred.

Key Responsibilities

• Assess the design and effectiveness of fraud processes, controls, monitoring and reporting frameworks and case management effectiveness, identifying opportunities for standardization across business units
• Develop structured insight-driven recommendations for fraud risk supported by analysis and industry best practices, leveraging internal and external fraud detection and decisioning processes and tools
• Produce compelling executive-ready storylines and presentations that synthesize insights and drive decision-making, and highlight process improvement and harmonization opportunities
• Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain

Qualifications

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
• 4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Effective client engagement skills with experience translating analysis into clear, compelling narratives for senior stakeholders
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications

• Experience with leading industry standard fraud technologies, such as Feedzai and Feature Space
• Experience integrating fraud risk strategies and operations including policy alignment, rules and models, controls, data flows and reporting during corporate restructuring initiatives such as BU consolidation, M&A and spinoffs
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a Second Line of Defense (2LoD) or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker