About Our Job

Who We Are 

The Denver International Airport (DEN) Global Communications, Marketing and Customer Service division is actively seeking a Customer Insights Intern ("DENtern") to contribute to their division. As part of DEN's Strategic Plan, Vision 100, which envisions reaching 100 million annual passengers, Global Communications, Marketing and Customer Service plays a pivotal role in transforming the aviation industry. The DEN Customer Experience team dedicates their days to making DEN the top airport in the country for our passengers.

Throughout the airport you will see their touch in many of DEN’s offerings – from Rest & Recharge areas to the new DEN uniforms to passenger services and the new ACES (Airport Customer Experience Specialist) program. The Customer Experience team is always brainstorming new and innovative ways to surprise and delight DEN’s worldwide passenger audience. 

What We Offer 

The City and County of Denver offers a competitive pay rate to commensurate with education. The salary range for this position is $19.75 to $22.32 an hour, based on education. Denver International Airport emerging talent positions are required to attend all sessions of professional development within the cohort model. You will be onboarded with a cohort of peers to begin to help you develop your network across the aviation industry. 

As an intern you will get to experience working on projects such as: 

Customer and Airport Research 

• Brainstorm Innovative customer experience enhancements and drive them to execution to include: Including free, lost cost and funded projects, Everyday innovations, and Research on emerging trends across world and leading airports, best practices and execution strategies for DEN.  

Data Collection  

• Collect and validate DEN passenger experience surveys 

• Identify new creative ways of data collection  

• Create new surveys for existing Customer Experience projects such as: Sixteen-month review of West Checkpoint, New Passenger Restrooms, Wayfinding Signage, and New Gate Areas (C-East and A-East Ground Load facilities)

• Updating surveys and question types based on priority including modernization of existing forms

• Using Project based passenger surveys present enhancement ideas to executive leadership in detailed but creative ways to include improvement recommendations. 

Data Analysis and Manipulation 

• Develop new and modernize existing Power BI Dashboards.  

• Complete Training on Power BI and DEN Contract Survey Tools. 

• Use training to build a new executive view dashboard on research projects. 

• Research integration techniques to effectively distribute data to all DEN users including line level, stakeholders and executives.     

What You’ll Bring 

 Our ideal candidate has some or all the following skills, characteristics, and interest:  

• This could be an ideal position for someone who has an innovative mindset and enjoys taking on new and different customer experience requests.  

• We are looking for someone who is passionate about our customers and the airport, and enjoys managing timelines, relationships, and stakeholders.  

• Someone who knows that data can help us drive customer initiatives and can present complex interpretations in new and inventive ways. 

• Familiarity with data analysis tools such as Microsoft Power BI, survey creation and collection software and CRM Solutions (Salesforce, Sprinklr, Hootsuite, etc.) 

• Outgoing personality that is willing to approach customers and strike conversation 

In additio