Military Customer Service Rep II

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Job Description:

Airbus Helicopters, Inc. is seeking a dynamic, solutions-driven Military Customer Service Rep Level II to join our Military Programs team. In this highly impactful role, you won't just process orders—you will serve as the premier front face of Airbus, managing complex, mission-critical logistics and fostering trusted relationships with helicopter operators worldwide.

From coordinating tool rentals and exchange orders to partnering cross-functionally with Procurement and Technical Support, your daily decision-making will actively drive end-to-end resolutions that return aircraft to service safely and efficiently.

Meet the Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. 

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Customer Support:  45%

• Initiate and be held accountable for Problem Resolution: Provide end-to-end resolution of Complex orders and complex customer concerns.

• Management of Complex Orders with High Accuracy

• Tool Rentals

• Exchange Orders

• PBH Order Management

• Specialty orders for mission-specific requirements/contracts

• Initiate GSC (Global Supply Chain) Orders to support return to service initiatives;

• Interfaces with Procurement department to expedite orders with suppliers

• Provisioning of sourcing recommendations and alternatives

• Provide Customer Quotations with a high level of accuracy

• Locate and track logistics details in order to share with customers to support return to service efforts

• Create internal cases in CAMMS for expedited order logistics and customer communication

• Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increased sales

• Select priority and freight options to customers as needed to ensure delivery on time.

Cross-Functional Interface:  45%

• Interface with Technical Support

• Initiate problem resolution discussion with on-site or regional Technical Representatives

• Liaise with Customer Fleet Manager (CFM) and Sr. Project Manager (SPM) for escalation