Technical Expert

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service (WSS) is looking for a Technical Expert.

Wilhelmsen Ships Service has developed a global support desk that offers instant access to Technical Experts and advisory support. As response time is critical for our customers and WSS to secure orders the need for a dedicated team to support our internal and external stakeholders with technical expertise is of vital importance. To be successful in providing technical expertise and resources with high competence, knowledge is a key element.

Who you will work with:  

The Technical Expert will be reporting to Head of Technical Support Centre West.

What you will work on: 

• Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner.

• Responsible to provide technical expertise, commercial advice and troubleshooting to customers, end-users and internal WSS stakeholders.

• To be capable of solving customer problems by providing first class technical support and solutions

• Responsible for continuously update and maintain the required knowledge databases developed to find information to provide necessary answers and required product information

• Utilize appropriate IT tools available for transparent and consistent way of working

• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way

• Proactively capture product, technical and/or service specific questions, and requirements to  standardize professional replies and information to our Internal/external customers.

• To report on customer feedback, performance, corrective actions and product development on a regular basis to Product Management of the relevant Verticals and other relevant stakeholders.

• Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level

• Escalate any related questions and enquiries where Technical Support Center resources are not capable in providing support according to relevant procedures

• Proactively work to solve problems, involve and cooperate effectively with other teams

• Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration

• To stay updated on and attend all relevant scheduled product updates and product training

What we are looking for:

If you have a technical background, vessel experience and have also fields of knowledge based on water & fuel treatment, cleaning chemicals & equipment, welding & repair, refrigeration etc, you will be a great match becoming a Technical Expert in the Technical Service HUB.

What you need to succeed in the role:   

• Minimum 5 years of experience in the marine industry

• High vocational technical or maritime training

• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment

• Very good command of the English language (spoken and written)

• Computer literate

• Ability to communicate effectively within a multinational environment

• Ability to manage and motivate own and externally employed service personnel

• Ability to work under pressure

• Ability to work on own initiative

• Able to work independently, systematically and meet deadlines through good time management and allocation of priorities

• Self-driven, outgoing, ambitious, and full of initiative

• Proven team player and receptive to new ideas

What we offer:   

Working at Wilhelmsen offers a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB. 

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Technical Expert.

Work location: Piraeus

Application deadline: 01.10.2024