Global Program Manager, Strategic Initiatives

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Digital Experience (DX) Global Program Manager is primarily responsible for engaging in and driving key programs, projects, and tasks crucial to the continued innovation of the Global DX business through socialization and adherence to project management strategies. They are empowered to interface cross-functionally to successfully analyze business challenges, seek improvement opportunities, and implement processes to drive operational excellence.  

Key responsibilities 

• Strategy Development: Able to manage ambiguous and dynamic situations by collaborating with cross-functional teams to develop a perspective supported by strategic plans, goals, and objectives for specific projects, aligned with organizational objectives. Take on projects that could involve revamping/evolving processes, or investigating entirely first-of-a-kind challenges we are facing. 

• Project Management: Manage complex projects from planning to implementation, ensuring the corporate mission and organizational objectives are aligned. Apply and implement project management methodologies, scope, and quality across all projects. Facilitate and drive planning meetings for globally dispersed teams and partners. 

• Stakeholder Engagement: Collaborate with internal team members globally, to foster effective communication, alignment, and collaboration. Lead project communication, issue identification/escalation, and status updates. 

• Documentation and Reporting: Producing accurate and timely reporting of project status throughout its life cycle including business trend analysis, and dashboard reporting. Ensure that all project documents are updated, complete, and archived. 

• Risk Management: Identify potential risks, develop mitigation strategies, and proactively address issues that may impact project timelines, deliverables, or quality. 

• Continuous Improvement: Drive continuous improvement initiatives, leveraging lessons learned and industry advancements to improve processes, products, and overall project performance. 

Skills, experience & education 

• Bachelor’s Degree or higher (Computer Science, Engineering, Systems Analysis, Information Technology, or related field is a plus) 

• At least 3-5 years of progressive experience in the areas of program management, project management, business analysis, or customer support preferably in the software industry 

• Excellent organizational skills - ability to prioritize, lead, multi-task, and execute projects cross-functionally. 

• Outstanding communication skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex projects and processes concisely and simply. 

• Self-motivated, highly driven, and self-assured 

• Experience with Workforce Management Platforms, Project Management Tools (Smartsheets, MS Project, Workfront), Excel, PowerPoint, Reporting tools, and virtual collaboration tools (SharePoint, Wiki, MS Teams, and Miro). 

• Strong problem analysis skills to identify issues impacting customer satisfaction and improvement opportunities. 

• Understanding and exp