Network Systems Coordinator I - Department of Technology Services, Court Administration

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The First Judicial District of Pennsylvania (“FJD”) is the Philadelphia County Court System and is composed of two courts:  the Court of Common Pleas and the Municipal Court.  The mission of the FJD is to adjudicate cases and provide services to the community within our jurisdiction while ensuring fair, timely, and accessible justice to the people of Philadelphia.  The FJD is part of the Unified Judicial System reporting in to the Pennsylvania Supreme Court of Pennsylvania.

Job Description

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Position Summary

This is an entry level position, found primarily in the IT department, working with the local area network and its hardware, and providing software support to the end user.  An employee in this class may report, through a higher-level technician or administrative superior, to the Director of Management Information Systems.

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Installs, upgrades and repairs PCs, printers, and peripherals.
• Receives and responds to telephone calls from users.
• Reviews user procedures to determine if specific steps were followed.
• Documents and helps standardize procedures.
• Implements backup and recovery procedures.
• Tests and evaluates data communications hardware and software.
• Identifies areas of operation needing upgraded equipment.
• Installs software patches.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system.
• Monitors system performance.
• Assists in the installation of communications hardware and software.
• Updates documentation files to record new equipment, new sites and changes to computer configurations.
• Trains users in the use of equipment.

MARGINAL FUNCTIONS:

Performs other duties as required.                                         

ENVIRONMENTAL CONDITIONS:

General office conditions.

Contact with employees, judges, and vendors.

In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume.

Competencies, Knowledge, Skills and Abilities

• Knowledge of Local Area Network Components.
• Knowledge of Network Operating Systems.
• Ability to coordinate and resolve multiple problems.
• Ability to properly document and record problem resolutions.
• Ability to learn about the administration of local area networks within a reasonable period.

PHYSICAL AND MEDICAL STANDARDS:

• Light lifting of computers and printers, cable installation.
• Must be able to perform physical activities associated with installation and maintenance of computer and