Vice President of Operations, Healthcare - P2424-NH2813

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  Find out more at: www.gouspack.com  At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!  USPack’s Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays 
USPack’s Benefits for Part Time positions include: • 401(K) • Paid Sick Time 

The Vice President of Operations, Healthcare will lead and manage the company’s healthcare logistics network, ensuring the efficient, timely, and cost-effective delivery of critical items on a national scale. This senior leadership position will be responsible for optimizing an asset-light service model, overseeing a dynamic team, and implementing innovative solutions that position the company as an industry leader. The VP will develop strategies to scale operations, improve and manage performance metrics, enhance operational efficiency, and increase customer satisfaction. 
This role requires a strong strategic mindset and the ability to manage complex operations in a rapidly growing organization. The ideal candidate will be a strategic leader who possesses relevant experience and a demonstrated record of delivering operational and financial results

To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities - Leadership & Strategic Oversight:

• Develop and execute the strategic vision for healthcare operations, aligning with the company’s overall goals.
• Lead, manage, and mentor the healthcare operations team, including managers, dispatch, and implementation personnel.
• Provide direction and oversight for all healthcare operations, ensuring operational excellence, cost efficiency, and scalability.
• Develop and implement strategies to optimize delivery processes, minimize operational costs, and enhance service quality.

Essential Duties and Responsibilities - Operational Excellence:

• Oversee the internal operations teams that handle day-to-day management of delivery services, including route planning, driver compliance, dispatch, and delivery performance.
• Implement systems and processes that improve the efficiency and effectiveness of operations, such as route optimization, real-time tracking, and automated dispatching.
• Continuously monitor operational performance and identify areas for improvement to increase productivity and reduce delivery errors.
• Develop contingency plans for addressing operational disruptions, such as weather-related delays or service interruptions.

Essential Duties and Responsibilities - Performance Management & KPIs:

• Establish key performance indicators (KPIs) to monitor and improve operations, including delivery speed, accuracy, and customer satisfaction.
• Regularly review operational data and performance reports to identify trends, opportunities for improvement, and corrective actions as needed.
• Ensure all performance goals are met and report progress to senior leadership.

Essential Duties and Responsibilities - Customer Experience & Service Quality:

• Develop and maintain processes that ensure superior customer experience, including timely deliveries and issue resolution.
• Establish and track customer satisfaction metrics, using data to make service and operational improvements.
• Collaborate with account management and sales teams to understand custo